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Subscription Plans

Choose your subscription plan to get started with the Pineapple Academy.

all subscriptions are billed annually with the ability to upgrade or add more seats


Annual Price

Subscription Includes


Annual Price

Subscription Includes


Annual Price

Subscription Includes

  • 100+ Seats
  • * any subscription that exceed 100 seats is eligible for our Enterprise plan, which includes discounts and perks

Available Enterprise Perks

The Pineapple Academy Experience

See our Student Workflow for an overview of what your students and organization can expect when training with the Pineapple Academy.

Video Based Training

Included with All Subscription Plans

All subscriptions include full access to Pineapple Academy training.  A complete menu of offerings can be viewed here. 

Courses are informative and engaging with video lessons that are 5 minutes or less, featuring demonstrations and discussion by industry experts with the assistance of music, motion graphics, and supporting documents.

Knowledge Check

Included with All Subscription Plans

All subscription plans include a knowledge check quiz with every lesson.

Following each video lesson is a short quiz for students to take. All lessons require 100% pass rate.  Students will be provided additional attempts for incorrect answers assisted by a brief video playback of that section.

Competency Checks

Included with Plus Subscription Plan

The Plus Subscription Plan includes the ability to assign a Pineapple Proctor at your location who will assess a student’s competency of the training material by witnessing a skills demonstration following each course.

The requirements of each competency check are outlined in the unique checklist provided to the Proctor to ensure every skill is properly demonstrated.

Pineapple Academy Certification

Included with Plus Subscription Plan

The Plus Subscription Plan provides students the opportunity to earn an authenticated Pineapple Academy Certificate for each Learning Series they successfully complete, including the courses and competency checks.

Each certificate has a unique verifiable code and electronic record of completion to indicate that the student is now Pineapple Academy Certified.

Subscription Plans Explained

Use the glossary below for a detailed description of the features offered in one or all of the Pineapple Academy subscription plans.

Student Seat

Basic & Plus Subscription Plans

A student seat provides access to Pineapple Academy training and resource library for one individual user. A seat is not tied to a specific person.

Administrator Seat

Basic & Plus Subscription Plans

An Administrator Seat provides access to Pineapple Academy training, resource library and reporting features as well as the ability to add, edit and archive students.

Access to Pineapple Academy Training

All Subscription Plans

With all paid subscriptions, users will create an account that is specific to them and contains all of the Learning Series associated with the subscription level.  A Learning Series is made up of courses that include video lessons, knowledge check quizzes and supporting documents.

Resource Library

All Subscription Plans

The Resource Library contains all the supporting documents referenced in the Learning Series’ courses and other helpful information to add to your Pineapple Academy experience. This is a great resource for “on demand” training needs.

Student Progress Reports

Basic & Plus Subscription Plans

As students work through their Pineapple Academy training, Administrators have the ability to view progress details and run reports on individual students or their whole location.

Competency Checks

Plus Subscription Plan

Competency Checks are accomplished through skills demonstrations.  When a student successfully completes a course within a Learning Series, the next step is to demonstrate the skills they just learned to their Proctor in order to be eligible for their Pineapple Academy Certificate.

Pineapple Proctor

Plus Subscription Plan

A Pineapple Proctor is a team member at your location who has successfully completed the Pineapple Proctor Training certification. They will primarily be responsible for witnessing skills demonstrations, referred to as competency checks, and properly reporting those successful demonstrations to provide an electronic record of completion.

Pineapple Proctor Training Certification

Plus Subscription Plan

This training course is assigned to individuals who are chosen to be a proctor at their location.  It outlines the expectations of being a Pineapple Proctor and provides a video tutorial for accessing the competency check area of the platform and what to do once you have witnessed a student’s successful demonstration.

Pineapple Academy Certification

Plus Subscription Plan

Students who successfully complete all the courses and competency checks in a Learning Series are eligible to receive an authenticated certificate from the Pineapple Academy. This will be requested for the student by their Proctor. Each certificate includes a unique verifiable code and electronic record of completion to indicate that the student is now Pineapple Academy Certified. All completed certifications are both transferable to future employers utilizing the Pineapple Academy and stored in the event it is lost or damaged.

Custom Training Assignments & Library

Plus Subscription Plan

Organizations in the Plus Subscription plan have the ability to customize the training assignments for specific groups within their location.  Additionally, the resource library folders can also be customized so that only certain groups have access to see the information.

Dedicated Pineapple Project Manager

Enterprise Subscription Plan

A Pineapple Project Manager (PPM) is an individual that has both the experience in the field in which the client is needing help and has successfully completed the training requirements provided by the Pineapple Academy. A Pineapple Project Manager’s number one goal is a successful implementation and ongoing client experience.  The Pineapple Academy requires PPM’s to have continuing education on both the industry and the Pineapple Academy.

Pineapple Academy Engagement & Skills Assessment Survey

Enterprise Subscription Plan

The Pineapple Academy Engagement & Skills Assessment Survey by ServiceTrac gives administrators a look at how the student feels about their skill level before and after using Pineapple Academy training.

Pineapple Apparel

Enterprise Subscription Plan

Pineapple Apparel is available to members with the Enterprise subscription plan to promote building the Culinary Culture within the organization. 

Free Trial

Individual Subscription Plan

For our Individual Subscription Plan, you have the ability to “try it before you buy it”. When you sign up for the Free Trial, you will be required to provide payment information. You will be given full access to the platform for 48 hours, where you can view the courses, training format and all that the Pineapple Academy offers. You may cancel at any time during the trial period with no cost to you

Frequently Asked Questions

How do I cancel my subscription?

All licenses are based on an annual subscription agreement. Once you create your account, you will have the ability to manage your account in the account settings section. A subscription may be cancelled at anytime. Access will expire at the end of the purchased annual time period.

What does the renewal process look like?

You will receive a renewal notification email 30 days prior to your renewal date. If you wish to continue with your current subscription, there is nothing you need to do. Your account will automatically be charged using the authorized payment you provided us.

How do I purchase additional licenses after my initial subscription date?

The price for additional licenses is listed in the Business Plan section on the pricing page. If you wish to purchase additional Pineapple Academy licenses after your initial start date, please contact us at for a prorated invoice. 

How do I change from one subscription plan to another?

Contact us at so we can best understand how to help you in this transition.

What types of payment do you accept?

We accept Mastercard, Visa, American Express, Discover, ACH and check payments. Check amounts must exceed $100. 

How often does Pineapple Academy release new training content?

We release new training each month. Stay connected with Pineapple Academy through our newsletter and monthly email. Sign up here!

What industry segments are currently serviced by Pineapple Academy?

We currently serve senior living, healthcare and commercial food service operators. However, we are always open to exploring opportunities with other industry segments as well.

What type of support can I expect with my Pineapple Academy subscription?

The level of support offered is based on the subscription plan selected. As a first step, you may contact us by sending an email with your questions or issues to

What payment frequencies are available?

All subscriptions are annual agreements, but we do allow you to pay monthly, quarterly, semi-annually, or annually. Please contact us at to learn more.