Frequently asked questions
While every customer’s needs are different, most turn to us to deliver consistent, department-specific training across their teams.
Absolutely. Most of our customers use Pineapple Academy to complement their existing LMS and workforce development tools—it’s an upgrade, not a replacement.
Yes. Simply request a demo with one of our sales people by clicking on the "Book a Demo" button in the upper right hand corner of our website. Following the demo, if Pineapple Academy is a good fit for your organization, we are happy to start a free trial for you and your team.
We accept checks, ACH, and all major credit cards: MasterCard, Visa, American Express, Discover.
Simple. Our quote is tailored to meet your needs - number of learners, how much training they need, and any additional features necessary to support your success.
Yes. All customers receive standard support to ensure success. If you need extra help, we’ll figure out the right level during our discovery process.
Yes. Speak with our sales team to determine your specific pricing.
Subscriptions are non-refundable. If you wish to cancel, please refer to your services agreement or you can always contact us at support@pineappleacademy.com
Yes, if your LMS accepts the ability to upload SCORM 1.2 files. Most do, but it's always good to check first.
Yes. Customers can create, upload and stream their own customer content with our proprietary learning platform, Pina.
Continuing Education (CE) hours are currently offered for Certified Dietary Managers and Chefs. Upon completion of each eligible Pineapple Academy training series, you will receive a certificate with the information needed to self-report.
Have additional questions that are not answered here? Please email info@pineappleacademy.com and one of our team members will get back with you right away.