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Being An Ambassador to Your Brand

Published by Pineapple Academy

This training content focuses on the importance of providing excellent customer service and maintaining a positive brand image in various settings.

Objectives

Provide excellent customer service; Maintain a positive brand image; Treat others with respect and kindness

Roles

Customer Service Representative; Server; Student Advisor; Resort Staff; Hotel Concierge; Host/Hostess; Admissions Counselor; Brand Ambassador

Departments

Student Services, Admissions, or Front Desk; Customer Service, Hospitality, or Front Desk; Housekeeping, Laundry, and Public Area Cleaning

Industries

Education; Retail; Healthcare; Food Service; Tourism and Hospitality

Tags

hospitality; brand-ambassadorship; customer-service

Topics

Hospitality; Brand Ambassadorship; Customer Service

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“In 2022, our turnover was 112%... investing in people became an even bigger priority. That’s when we first started working with Pineapple Academy... our turnover is now 63%.

Our Partners watch trainings during daily standups, participate in a mentorship program, and our frontline people feel responsible for new hire growth.”

Brigitte Burke
AVP, Food and Nutrition Services

"It was almost like a lightbulb went off when I was introduced to Pineapple Academy. I was like 'Oh my goodness, this has what's been missing in the industry.

How do we support the frontline better? There's actually a solution - it's here and it's called Pineapple!'"

Josh Miller
Principal Consultant and Content Creator

"Pineapple really connects well with this younger generation - it's live action, and they can do it at their own pace.

I think that's key with the associates we're seeing that are coming in - a little bit younger and a little less experience - giving them the trust that it's okay to make a mistake and build that learning, teaching culture."

Todd Hollander
Director of Dining & Event Services

Trusted by these teams.