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Our Training Solution

TRAINING BUILT FOR IMPROVING HOSPITALITY IN YOUR ORGANIZATION

The Pineapple Academy’s online training solution creates a work environment that deliver world class service to your customers. Our easy-to-use online training platform supports the development of a culture of hospitality through the development of your managers and your team members.

Successful Hospitality Training Means


  • Essential day-to-day skills training to help further develop your staff’s customer service skills.
  • An in-depth training program starting with knife skills and kitchen safety, leading to advanced techniques.
  • Variety of resources to support the growth and development of building a successful culture of hospitality.

Pineapple Academy Helps You

Standardize Training

Train your food service team with Online video lessons designed and taught by industry experts.

Attract & Retain Employees

Provide career development opportunities to attract top talent and engage your current team.

Improve Operations

Streamline training to improve operational efficiency and provide a world-class dining experience to your residents.

A Complete Training Solution

Engage your employees in a new way with an all-in-one online training platform for advancing Hospitality taught by industry experts.

VIDEO TRAINING

The Pineapple Academy utilizes specific micro-learning techniques, making learning easy and enjoyable. Every lesson includes an instructional video that is under 5 minutes and optimized for retention.

  • Short videos (5 minutes or less)
  • Taught by industry experts
  • Brief quizzes following each video
  • Skills Demonstration (Mentoring Technology)
  • Certificates of completion
TECHNOLOGY

Our My.PineappleAcademy.com delivers an all-in-one training solution to advance your hospitality culture.

  • A simple, web-based platform to view courses or help you upload them into your e-Learning Platform.
    • Successful Implementation with Relias, HealthStream, Moodle, Net Learning, Talent LMS, Cornerstone, Healthcare Academy, Skill Soft, People Fluent, ExpandShare and Bridge.
  • Mentoring Technology to ensure skills comprehension through skills demonstration(s)
  • Team member access to transcripts of course completions and earned Pineapple Certificates
  • Management dashboard and activity reporting
  • Future:  Dropdown of a generic SCORM 1.2 – Request a Free File download

Our Curriculum


Explore the Pineapple Academy’s training series, course outlines, lessons, and examples of our educational videos taught by industry experts.

HEALTHCARE FOOD SERVICE CORE COMPETENCIES SERIES
Course 1 – HAND WASHING
  • Proper Hand Washing
  • Cross Contamination Prevention
Course 2 – GLOVING
  • Glove Selection
  • Gloving Guidelines
  • Gloving Cross Contamination
Course 3 – TEAM MEMBER HYGIENE
  • Dress Code & Good Hygienic Practices
  • Hair Restraint, Jewelry & Nail Polish
  • Infection Prevention Best Practices
Course 4 – FOOD SERVICE SANITATION – Parts 1 & 2
  • Understanding Foodborne Illness
  • Keeping Food Safe
  • What is a HACCP Plan?
  • Operating a Dish Machine
  • Using a 3-Compartment Sink
  • Kitchen Equipment Sanitation
  • Food Temperatures
  • Temperature Logs
  • Allergen Awareness
Course 5 – FOOD SERVICE SAFETY
  • Types of Disasters
  • Community Guidelines for Emergencies
  • Fire Safety
  • Chemical Storage
  • Handling Hot Surface Objects
  • Spills and Trip Hazards
  • Pest Control
  • Ergonomics in the Kitchen
  • Safety Committee Audit Tool
Course 6 – THE STORAGE OF FOOD
  • Dating & Labeling
  • FIFO
  • How to Store Food, Supplies & Chemicals
  • Walk-Ins & Storeroom Standards
Course 7 – COMPLIANCE & ETHICS
  • Residents Rights
  • Understanding Your Responsibility
  • Feeding Assistance
  • Outside Food & Facility Garden
Course 8 – MENUS & NUTRITION ADEQUACY
  • Understanding Menus & Recipes
  • Quality Control and Substitutions
  • Portion Control
  • Adaptive Equipment
  • Thickened Liquids

Example Lessons from Healthcare Food Service Core Competencies Series

CUSTOMER SERVICE SERIES
Course 1 – BEING IN SERVICE
  • Being In Service
  • Understanding Generational Differences
  • Communication Skills
  • Personal Interactions
  • Greet & Be Kind to Others
  • Listening & Communication Skills
  • What is Etiquette?
  • Being Part of a Team
Course 2 – PREPARING THE DINING ROOM
  • It Starts with You
  • Preparing for the Meal Period
  • Pre-Service Standards
  • How to Set a Table
  • Side Work in the Dining Room
Course 3 – SEQUENCE OF SERVICE
  • Sequence of Service
  • Food Delivery & Bussing Techniques
  • Beverage Service
  • Standards in the Dining Room

Example Lessons from Custom Service Series

CULINARY BASICS SERIES
Course 1 – KITCHEN BASICS – Parts 1 & 2
  • Setting Up Workstation – What is Mise en Place?
  • Washing and Cleaning of Produce
  • Parts of a Knife
  • How to Use a Knife and Care for it
  • Knife Cuts
  • Use of Hand Tools & Smallwares
  • Weights and Measurements
  • Do’s and Don’ts in the Kitchen
Course 2 – COOKING TECHNIQUES – Parts 1 & 2
  • How to Fry, Shallow Fry
  • How to Steam, Poach, Slimmer and Boil
  • How to Roast
  • How to Bake
  • How to Braise
  • How to Sautee
  • How to Grill
  • Egg Cookery

Example Lessons from Culinary Basics Series

ADVANCED CULINARY SERIES
Course 1 – PREPARING HOT FOODS
  • Menu Planning and Standard Recipes
  • What is Batch Cooking?
  • Preparing Proteins
  • Preparing Vegetables
  • Preparing Starches and Legumes
  • Basic Sauces
  • Preparing Soups and Stews
Course 2 – SOUPS AND SAUCES
  • Brown Sauce
  • Au Jus
  • White Sauce
  • Gravy
  • Meat Sauce
  • Clear Soups
  • Cream Soups
Course 3 – PREPARING COLD FOODS
  • Side Salads
  • Tuna, Chicken and Egg Salad
  • Salad Entrees
  • Sandwiches
  • Wraps
Course 4 – BREAKFAST COOKING
  • Eggs
  • Meats
  • Sides
  • Cold Breakfast Items
  • Baked Goods
  • Hot Cereals

Example Lesson from Advanced Culinary Series

MANAGEMENT DEVELOPMENT SERIES
Course 1 – MENU PLANNING
  • Regulations for Menus
  • Cycle Menus
  • A La Carte Menus
  • Menu Integration
  • Order Guides
  • Menu Documentation
  • Nutritional Components
Course 2 – HUMAN RESOURCES

coming soon

Course 3 – MEMORY CARE

coming soon

Course 4 – SENIOR LIVING DINING EXPERIENCE

coming soon

Course 5 – STAFFING AND SCHEDULING

coming soon

Course 6 – FOOD AND BEVERAGE COST CONTROL

coming soon

Example Lessons from Management Development Series

Amy Bollam, Registered Licensed Dietitian

Hear from Our Customers


  • 5
    Pineapple Academy makes learning fun. It's about wanting to take the training, not having to take the training.
    Amira T. Fahoum
    Compass Senior Living, Education and Programs Leader
  • 5
    The Pineapple Academy team gets it.  They fill a need for the dining world, especially in the healthcare arena.
    Todd Hollander
    John Knox Village, Director of Dining Services & Events
  • 5
    I found the material was presented in a manner that was easy to understand no matter your level of education.
    Jason Guthrie
    The Timbers/ Summit Villa Memory Care
  • 5
    I look forward to seeing my team improve and become more competent in their roles as we push out more of the modules to them.
    Felicia Smith, CDM CFPP MHA
    Memorial Hospital of Converse County, Director of Hospitality Services