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Follow Up and Follow Through

Published by Powered by Aspire

This content teaches employees how to provide excellent customer service and exceed customer expectations by following up and following through on requests.

Objectives

Understand the importance of exceeding customer expectations; Learn how to follow up and follow through on requests

Roles

Financial advisors; Customer support representatives; Doctors; Bank tellers; Admissions staff; Financial aid advisors; Nurses; Housekeeping staff; Receptionists; Maintenance staff; Culinary staff; Administrative staff; Sales staff; Concierges

Departments

Front Desk; Foodservice; Student Services; Customer Service; Clinical; Environmental Services

Industries

Education; Finance; Hospitality; Retail; Healthcare

Tags

hospitality; customer-service; customer-experience

Topics

Exceeding customer expectations; Providing exceptional service

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“In 2022, our turnover was 112%... investing in people became an even bigger priority. That’s when we first started working with Pineapple Academy... our turnover is now 63%.

Our Partners watch trainings during daily standups, participate in a mentorship program, and our frontline people feel responsible for new hire growth.”

Brigitte Burke
AVP, Food and Nutrition Services

"It was almost like a lightbulb went off when I was introduced to Pineapple Academy. I was like 'Oh my goodness, this has what's been missing in the industry.

How do we support the frontline better? There's actually a solution - it's here and it's called Pineapple!'"

Josh Miller
Principal Consultant and Content Creator

"Pineapple really connects well with this younger generation - it's live action, and they can do it at their own pace.

I think that's key with the associates we're seeing that are coming in - a little bit younger and a little less experience - giving them the trust that it's okay to make a mistake and build that learning, teaching culture."

Todd Hollander
Director of Dining & Event Services

Trusted by these teams.