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Outward Impressions

Published by Powered by Aspire

This video focuses on the importance of effective listening in various industries, including healthcare. It highlights the differences between engaged and disengaged listening and provides tips for improving listening skills.

Objectives

Understand the importance of effective listening; Identify the characteristics of engaged and disengaged listening

Roles

Financial Advisors; Doctors; Customer Service; Nursing Staff; Customer Support; Account Managers; Sales Associates; Teachers; Instructors; Store Managers; Portfolio Managers

Departments

Foodservice; Sales; Teaching; Customer Service; Clinical; Investment Banking

Industries

Finance; Education; Customer Service; Retail; Healthcare

Tags

relationship-building; customer-service; communication-skills; effective-listening

Topics

Effective Listening; Communication Skills; Customer Service

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