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Resolution, Part 1

Published by Powered by Aspire

This video provides an overview of the Resolve Model, a structured approach to resolving customer upsets and improving relationships. The model emphasizes the importance of listening and empathy in resolving conflicts.

Objectives

Apply the Resolve Model to resolve customer upsets; Develop effective communication skills to improve relationships

Roles

Account Manager; Sales Associate; Customer Service Representative; Store Manager; Customer Support Representative; Financial Advisor

Departments

Customer Support; Foodservice; Customer Service; Environmental Services

Industries

Retail; Finance; Customer Service; Healthcare

Tags

customer-service; conflict-resolution; communication-skills

Topics

Listening; Conflict Resolution; The Resolve Model; Empathy

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Director of Dining & Event Services

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