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Roles in an Emergency

Published by Pineapple Academy

This video discusses the role of food service in emergency or disaster situations, highlighting the importance of employee preparedness and response.

Objectives

Understand the role of employees in emergency situations; Identify key factors for preparedness and response

Roles

Employee; Manager

Departments

Foodservice; Risk Management Team; Disaster Response Team; Safety and Security Team; Environmental Services

Industries

Business Continuity; Education; Emergency Management; Healthcare

Tags

business-continuity; disaster-response; emergency-management

Topics

response; training; preparedness

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“In 2022, our turnover was 112%... investing in people became an even bigger priority. That’s when we first started working with Pineapple Academy... our turnover is now 63%.

Our Partners watch trainings during daily standups, participate in a mentorship program, and our frontline people feel responsible for new hire growth.”

Brigitte Burke
AVP, Food and Nutrition Services

"It was almost like a lightbulb went off when I was introduced to Pineapple Academy. I was like 'Oh my goodness, this has what's been missing in the industry.

How do we support the frontline better? There's actually a solution - it's here and it's called Pineapple!'"

Josh Miller
Principal Consultant and Content Creator

"Pineapple really connects well with this younger generation - it's live action, and they can do it at their own pace.

I think that's key with the associates we're seeing that are coming in - a little bit younger and a little less experience - giving them the trust that it's okay to make a mistake and build that learning, teaching culture."

Todd Hollander
Director of Dining & Event Services

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