Back to search

Sequence of Service, Part 3

Published by Pineapple Academy

This content provides a comprehensive guide to providing excellent customer service in a foodservice setting, including anticipating customers’ needs and offering substitutes for meals.

Objectives

Provide excellent customer service; Anticipate customers’ needs; Offer substitutes for meals

Roles

Counselor; Chef; Sales Associate; Manager; Server; Advisor

Departments

Foodservice; Student Services; Customer Service; Food and Beverage Service; Environmental Services

Industries

Senior Living; Retail; Hospitality; Education

Tags

hospitality; foodservice; customer-service

Topics

Anticipating Customer Needs; Food and Beverage Service; Customer Service

Ready to watch? Sign in or enter your email to get started.

"*" indicates required fields

This field is for validation purposes and should be left unchanged.

Get paid to share expertise.

Join our community of Content Creators.

Learn More

“In 2022, our turnover was 112%... investing in people became an even bigger priority. That’s when we first started working with Pineapple Academy... our turnover is now 63%.

Our Partners watch trainings during daily standups, participate in a mentorship program, and our frontline people feel responsible for new hire growth.”

Brigitte Burke
AVP, Food and Nutrition Services

"It was almost like a lightbulb went off when I was introduced to Pineapple Academy. I was like 'Oh my goodness, this has what's been missing in the industry.

How do we support the frontline better? There's actually a solution - it's here and it's called Pineapple!'"

Josh Miller
Principal Consultant and Content Creator

"Pineapple really connects well with this younger generation - it's live action, and they can do it at their own pace.

I think that's key with the associates we're seeing that are coming in - a little bit younger and a little less experience - giving them the trust that it's okay to make a mistake and build that learning, teaching culture."

Todd Hollander
Director of Dining & Event Services

Trusted by these teams.