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“E” Is For Engage – The Conversationalist

Published by Powered by Aspire

This training focuses on building trust and rapport with customers through active listening and asking open-ended questions. The skills learned can be applied to various industries, including customer service, retail, and financial services.

Objectives

Understand the importance of active listening in customer-facing roles; Learn how to ask open-ended questions to engage customers

Roles

Customer Service Representatives; Sales Representatives; Account Managers; Maintenance Staff; Housekeeping Staff

Departments

Foodservice; Customer Support; Customer Service and Support; Sales and Customer Service; Environmental Services

Industries

Financial Services; Retail; Customer Service; Healthcare

Tags

active-listening; customer-service; communication-skills; customer-engagement; open-ended-questions

Topics

Active Listening; Communication Skills; Customer Service

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“In 2022, our turnover was 112%... investing in people became an even bigger priority. That’s when we first started working with Pineapple Academy... our turnover is now 63%.

Our Partners watch trainings during daily standups, participate in a mentorship program, and our frontline people feel responsible for new hire growth.”

Brigitte Burke
AVP, Food and Nutrition Services

"It was almost like a lightbulb went off when I was introduced to Pineapple Academy. I was like 'Oh my goodness, this has what's been missing in the industry.

How do we support the frontline better? There's actually a solution - it's here and it's called Pineapple!'"

Josh Miller
Principal Consultant and Content Creator

"Pineapple really connects well with this younger generation - it's live action, and they can do it at their own pace.

I think that's key with the associates we're seeing that are coming in - a little bit younger and a little less experience - giving them the trust that it's okay to make a mistake and build that learning, teaching culture."

Todd Hollander
Director of Dining & Event Services

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