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The Power of Your Impact

Published by Powered by Aspire

This video focuses on the importance of empathy and heroic service in customer-facing roles. It emphasizes the need for employees to understand their customers’ perspectives and provide exceptional experiences.

Objectives

Understand the role of empathy in customer satisfaction; Apply a heroic service mindset to improve customer loyalty

Roles

Account Manager; Academic Advisor; Culinary Staff; Sales Associate; Customer Support; Technical Support Specialist; Dietitian; Nurse; Financial Advisor; Doctor; Admissions Counselor

Departments

Foodservice; Student Services; Customer Service; Clinical; Customer Support; Client Services

Industries

Education; Finance; Technology; Retail; Healthcare

Tags

empathy-in-service; customer-satisfaction; heroic-service-mindset

Topics

Heroic Service Mindset; Empathy

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“In 2022, our turnover was 112%... investing in people became an even bigger priority. That’s when we first started working with Pineapple Academy... our turnover is now 63%.

Our Partners watch trainings during daily standups, participate in a mentorship program, and our frontline people feel responsible for new hire growth.”

Brigitte Burke
AVP, Food and Nutrition Services

"It was almost like a lightbulb went off when I was introduced to Pineapple Academy. I was like 'Oh my goodness, this has what's been missing in the industry.

How do we support the frontline better? There's actually a solution - it's here and it's called Pineapple!'"

Josh Miller
Principal Consultant and Content Creator

"Pineapple really connects well with this younger generation - it's live action, and they can do it at their own pace.

I think that's key with the associates we're seeing that are coming in - a little bit younger and a little less experience - giving them the trust that it's okay to make a mistake and build that learning, teaching culture."

Todd Hollander
Director of Dining & Event Services

Trusted by these teams.