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Side Work Part 1

Published by Pineapple Academy

This video focuses on preparing a dining room for meal service, highlighting the importance of organization and attention to detail.

Objectives

Understand the importance of pre-shift preparation in food service; Learn how to set up a dining room for meal service; Identify key areas for improvement in meal service setup

Roles

nurses; servers; housekeeping; inventory staff; cashiers; dishwashers; maintenance; doctors; store managers; kitchen staff; sales associates; hosts/hostesses

Departments

Foodservice; Clinical; Front of House; Customer Service; Back of House; Store Operations; Environmental Services

Industries

Food Service, Hospitality; Retail; Senior Living, Skilled Nursing, Hospitals

Tags

dining-room-preparation; food-safety; meal-service

Topics

side work; meal service setup; pre-shift preparation

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“In 2022, our turnover was 112%... investing in people became an even bigger priority. That’s when we first started working with Pineapple Academy... our turnover is now 63%.

Our Partners watch trainings during daily standups, participate in a mentorship program, and our frontline people feel responsible for new hire growth.”

Brigitte Burke
AVP, Food and Nutrition Services

"It was almost like a lightbulb went off when I was introduced to Pineapple Academy. I was like 'Oh my goodness, this has what's been missing in the industry.

How do we support the frontline better? There's actually a solution - it's here and it's called Pineapple!'"

Josh Miller
Principal Consultant and Content Creator

"Pineapple really connects well with this younger generation - it's live action, and they can do it at their own pace.

I think that's key with the associates we're seeing that are coming in - a little bit younger and a little less experience - giving them the trust that it's okay to make a mistake and build that learning, teaching culture."

Todd Hollander
Director of Dining & Event Services

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