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What You Do Really Matters

Published by Pineapple Academy

The training content focuses on soft skills, customer experience, and team collaboration in a foodservice setting. It can be applied to various industries, including retail, hospitality, and tourism.

Objectives

Create a positive first impression; Manage customer expectations; Address issues promptly

Roles

front desk agent; customer service representative; busser; tour guide; tour operator; server; concierge; sales associate; host

Departments

Front Desk; Foodservice; Guided Tours; Customer Service

Industries

Retail; Tourism; Hospitality; Healthcare

Tags

soft-skills; customer-service; team-collaboration

Topics

customer experience; team collaboration; communication skills

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“In 2022, our turnover was 112%... investing in people became an even bigger priority. That’s when we first started working with Pineapple Academy... our turnover is now 63%.

Our Partners watch trainings during daily standups, participate in a mentorship program, and our frontline people feel responsible for new hire growth.”

Brigitte Burke
AVP, Food and Nutrition Services

"It was almost like a lightbulb went off when I was introduced to Pineapple Academy. I was like 'Oh my goodness, this has what's been missing in the industry.

How do we support the frontline better? There's actually a solution - it's here and it's called Pineapple!'"

Josh Miller
Principal Consultant and Content Creator

"Pineapple really connects well with this younger generation - it's live action, and they can do it at their own pace.

I think that's key with the associates we're seeing that are coming in - a little bit younger and a little less experience - giving them the trust that it's okay to make a mistake and build that learning, teaching culture."

Todd Hollander
Director of Dining & Event Services

Trusted by these teams.