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Handling Conflict, Part 2

Published by Pineapple Academy

The content provides strategies for resolving customer complaints and providing excellent service, which can be applied to various industries.

Objectives

Resolve customer complaints effectively; Provide excellent service in a timely manner

Roles

Counselor; Customer Service Representative; Manager; Server; Advisor

Departments

Foodservice; Student Services; Customer Service; Clinical; Administrative Support; Operations; Public Services; Environmental Services

Industries

Retail, Hospitality; Government; Education; Senior Living, Skilled Nursing, Hospitals

Tags

active-listening; customer-service; problem-solving

Topics

Active Listening; Problem-Solving; Customer Service

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“In 2022, our turnover was 112%... investing in people became an even bigger priority. That’s when we first started working with Pineapple Academy... our turnover is now 63%.

Our Partners watch trainings during daily standups, participate in a mentorship program, and our frontline people feel responsible for new hire growth.”

Brigitte Burke
AVP, Food and Nutrition Services

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How do we support the frontline better? There's actually a solution - it's here and it's called Pineapple!'"

Josh Miller
Principal Consultant and Content Creator

"Pineapple really connects well with this younger generation - it's live action, and they can do it at their own pace.

I think that's key with the associates we're seeing that are coming in - a little bit younger and a little less experience - giving them the trust that it's okay to make a mistake and build that learning, teaching culture."

Todd Hollander
Director of Dining & Event Services

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