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How to Greet Guests

Published by Real Server Training

The greet is really more important than a lot of people recognize. This sets the tone for the rest of the evening with your guests. And while you may never see these people again, you will be interacting quite a bit over the next couple hours. So take the time to establish some rapport before getting into orders.

Objectives

Build trust with customers to increase satisfaction and loyalty; Establish rapport with clients to build long-term relationships and increase sales

Roles

Hostess; Sales Associate; Student Advisor; Manager; Server; Financial Advisor; Admissions Counselor; Client Relationship Manager

Departments

Student Services; Customer Service

Industries

Financial Services; Education; Retail; Healthcare; Food Service

Tags

trust-establishment; rapport-building; customer-service

Topics

Establishing rapport with customers; Adapting scripts for different industries; Building trust with clients

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