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Core Principles of Customer Service

Published by Remarkable Foods

Discover the fundamental principles of exceptional customer service. This training covers key concepts such as professionalism, communication, empathy, and consistency to create a positive and welcoming experience for every guest.

Objectives

Understand the importance of creating memorable experiences; Develop empathy and proactive assistance skills

Roles

Admissions Staff; Student Support; Sales Associate; Customer Support; Receptionist; Server; Janitorial Staff; Catering Staff; Hotel Staff; Housekeeping Staff

Departments

Front Desk; Foodservice; Student Services; Customer Service; Environmental Services

Industries

Retail; Education; Hospitality; Healthcare

Tags

hospitality; customer-service; retail

Topics

Proactive Assistance; Customer Experience; Empathy

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“In 2022, our turnover was 112%... investing in people became an even bigger priority. That’s when we first started working with Pineapple Academy... our turnover is now 63%.

Our Partners watch trainings during daily standups, participate in a mentorship program, and our frontline people feel responsible for new hire growth.”

Brigitte Burke
AVP, Food and Nutrition Services

"It was almost like a lightbulb went off when I was introduced to Pineapple Academy. I was like 'Oh my goodness, this has what's been missing in the industry.

How do we support the frontline better? There's actually a solution - it's here and it's called Pineapple!'"

Josh Miller
Principal Consultant and Content Creator

"Pineapple really connects well with this younger generation - it's live action, and they can do it at their own pace.

I think that's key with the associates we're seeing that are coming in - a little bit younger and a little less experience - giving them the trust that it's okay to make a mistake and build that learning, teaching culture."

Todd Hollander
Director of Dining & Event Services

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