Training Content
Sanitizing a Tray Cart
This video demonstrates proper sanitation and cleaning procedures for a cart used in healthcare settings. The content is valuable for training staff on maintaining a clean and sanitary environment. Objectives To understand the importance of sanitizing carts and equipment; To learn how to properly clean and sanitize carts and equipment Roles Kitchen Staff; Janitorial Staff;…
Read MoreIntroduction Pineapple Purée Program
The Pineapple Academy’s pineapple puree program provides training on texture modification in patient care, focusing on special diets and textures for patients with swallowing difficulties. Objectives Understand the importance of texture modification in patient care; Learn how to adapt the pineapple puree program to meet the specific needs of healthcare facilities Roles Chefs; Diet Office…
Read MoreWhat is Dysphagia?
This training program covers the principles of pureed diets and their application in healthcare settings. Objectives Understand the indications for pureed diets; Learn how to modify recipes for pureed textures; Apply pureed diet concepts to improve patient outcomes Roles Chef; Teacher; Therapist; Nurse; Dietitian Departments Nutrition Education; Foodservice; Menu Planning; Clinical Industries Education; Skilled Nursing;…
Read MoreDelivering a Tray
This video demonstrates the process of tray delivery to patient rooms in a hospital setting, highlighting the roles and responsibilities of ambassadors and cooks. Objectives Understand the tray delivery process; Know the roles and responsibilities of staff involved; Apply knowledge to improve patient interaction Roles Cook; Ambassador; Nurse Departments Foodservice; Clinical Industries Education; Hospitals; Skilled…
Read MoreTest Tray Demonstration
This video focuses on the importance of test trays in ensuring food quality and safety standards are met in healthcare settings. Objectives Understand the purpose and process of test trays; Identify key factors to consider when conducting a test tray Roles Cook; Dietitian; Food Service Manager; Chef Departments Foodservice; Cafeteria Management; Food and Beverage Management;…
Read MoreHow to Handle a Call from a Patient
This video is focused on proper phone etiquette and order taking procedures in a healthcare setting, but has applications in other industries such as food service, retail, and hotel and hospitality. Objectives Properly answer phone calls; Take orders accurately Roles Prep Cooks; Front Desk Agent; Sales Associate; Kitchen Staff; Customer Service Representative; Cooks Departments Front…
Read MoreBedside Ordering
This video provides a step-by-step guide on how to take orders from patients in a healthcare setting. Objectives Take accurate patient orders; Maintain patient confidentiality and dignity Roles Sales Associate; Receptionist; Server Departments Front Desk; Foodservice; Customer Service; Server; Environmental Services Industries Food Service; Retail; Hospitality; Healthcare Tags bedside-ordering; patient-identifier; room-service Topics Patient Interaction; Order…
Read MoreTray Line Overview
This video discusses the importance of cleanliness and sanitation in patient services, including food safety and temperature control. Objectives Understand the importance of cleanliness and sanitation in patient services; Know how to maintain proper temperatures for hot and cold foods Roles Patient Services; Customer Service; Cafeteria Services Departments Foodservice; Cafeteria Services; Environmental Services Industries Education;…
Read MoreTips on Being a Team Member
Emphasizes the importance of food service staff in patient care and team dynamics, applicable to various industries. Objectives Understand the significance of food service staff in patient care; Recognize the role of food service staff in team dynamics Roles Catering Staff; Cafeteria Staff; Food Service Worker Departments Foodservice; Clinical; Environmental Services Industries Education; Skilled Nursing;…
Read MoreCall Center Setup
This training content focuses on call center operations, patient service, and foodservice management in a healthcare setting. However, the key topics are universally applicable to various industries that require customer-facing services. Objectives Understand the importance of patient service and foodservice management in a healthcare setting; Learn how to provide excellent customer service as a call…
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