Beginner's Guide to Pineapple Academy

To log in to the platform and get started, navigate to https://app.pineappleacademy.com, enter your email address, and click on the login link that is emailed to you.

If you do not receive an email to login directly, you can resend the email or use a password. Please check your Spam/Junk folder if you do not receive an email within 10 minutes.

Your first step is to pick the training you want your team to take. You can provide them with our ready-to-use training from our Marketplace, you can create and upload your training, or you can combine both into a single course, collection, or playlist.

To add ready-to-use training from Marketplace:

1. Navigate to Marketplace under Browse to begin browsing our ready-to-use training content. This contains individual videos as well as curated courses, collections, and playlists that you can add to your own library to use for your own team.
2. Using the Search feature at the top, or the Filter button, search for content relevant to your team. For example, if you’d like to train all staff on personal hygiene, type “hygiene” into the search bar.
3. Once you’ve found content you’re interested in, click on its title or thumbnail to get more details about the content. Here you will see the video description, which languages are already included, and you will have the option to Preview or add the training to your library. If you like the content, click Add to Library.
4. A window will pop up asking you to add a tag to this content. This will allow for easier sorting later, so add whatever you’d like (i.e. “onboarding”) and select Save.

To create training for your team, you can use our ready-to-use training from the Marketplace, your own uploaded videos and documents, or a combination of all of them.

1. To begin, navigate to My Library and click Create Training at the top right of the screen.
• Course - one or many training videos or documents that include questions for the learner. Content within Courses will need to be watched/received in the order you determine. If you want to add training to your Learning Management System, your training will have to be in the form of a Course.
• Video - an individual video file uploaded to your library, including a title, description, objectives, and thumbnail. We recommend videos for no longer than 6 minutes to hold your team’s attention.
• Document - an individual static file uploaded to your library, including a title, description, objectives, and thumbnail. Accepted file types are PDFs, PNGs, JPEGs, JPGs, or GIFs. A good example would be a map of fire exits or an existing procedure that doesn’t exist as a video yet.
• Playlist - one or many training videos or documents grouped together. Content can be viewed in any order. Optionally, content can be presented on a schedule, using one QR code or link.
• Collection - one or many training videos, documents, playlists, and/or courses grouped together. Content can be viewed in any order.
• Group Training - one or many training videos, documents, playlists, and/or courses grouped together to be presented by an instructor. Made for tracking individuals who attend the session.
2. Fill out the relevant information for newly created training, including adding existing content from your Library or the Marketplace.
3. Once you’re done, click Publish. You can also save your progress and review the draft training under Drafts.

Note: All training you create will not be viewable in the Marketplace unless you elect to select Promote from the Assets section (which will trigger an approval process).

You can add team members to the platform individually or in bulk. Follow the steps below to get started.

Adding Individual Users

1. Navigate to Users under People.
2. Click Add User.
3. Assign the appropriate role based on the level of access the user should have.
4. Enter the user’s information:
   • Learners: Email is optional.
   • All other roles: Email is required so users can receive the access request.
5. Ensure each user has a unique Access Code for tracking purposes.
   • Optionally, enter an External ID for easier updates.
6. Add Custom Fields to capture additional information. The more you include, the easier it will be to generate accurate reports in the future.
7. Click Save to create the user.

Adding Users in Bulk

1. Navigate to Users under People.
2. Click the drop-down arrow on Add User and select Advanced User Import.
3. Click Create User Import.
4. Download the provided CSV template and populate it with your users’ information.
5. Drag and drop your completed CSV file into the platform and click Load CSV Data.
6. Review the imported data and make any necessary adjustments.
7. Click Save to create all users in bulk.

Once training has been added to your library and users have been added, you can share training content with your team in a few different ways—QR codes, links, or printed materials.

Tracked Sharing

1. Navigate to a training within your Library
2. Click on the title or thumbnail to go to the Details page
3. Scroll down to the Streaming Options
4. Use the Download or Copy Url options under Tracked to get access for your team
   • Download QR code: Downloads the image file for the QR code that users can scan to directly start the training.
   • Export SCORM: If the training content is a Course, this option will appear. This file can be used in your HR team's learning management system (LMS) like HealthStream or Relias to allow learners to take the training in one place.
   • Download PDF: Downloads the 8.5"x11" document (including the QR code and link) to print and hang for your team to access.
   • Copy Url: Copies the direct link to your clipboard so you can share with your team (via email, etc.).

Note: Learners must enter their Access Code to view the content from Tracked streaming options.

Anonymous Sharing

1. Navigate to a training within your Library
2. Click on the title or thumbnail to go to the Details page
3. Scroll down to the Streaming Options
4. Use the Download or Copy Url options under Anonymous to get access for your team
   • Download QR code: Downloads the image file for the QR code that users can scan to directly start the training.
   • Download PDF: Downloads the 8.5"x11" document (including the QR code and link) to print and hang for your team to access.
   • Copy Url: Copies the direct link to your clipboard so you can share with your team (via email, etc.).

Note: Anyone with access to the link or QR code will be able to take the training. For anonymous training, no User completion data will be available. Courses cannot be shared anonymously.

Now that you’ve shared the training, you may want to see how your team is progressing through it. You can do this via the Dashboard or Reports within the Pineapple Academy platform.

Dashboard
Under Analytics, your Dashboard will give you key metrics about your account.

• Hours Streamed - shows how many hours of video training has been watched over time.
• Learner Ratings - shows the average rating that your team is giving the training content (on a 1-5 star scale).
• Learners - shows how many Users with the Learner role are marked as active versus inactive in the account.

Reports

1. Navigate to Reports under Analytics.
2. Under the Action column, click Open.
3. Click Period and choose a preset range.
4. Or select Custom to define your own dates.
5. Date Range will auto-populate based on selection.
6. Apply Filter Options
   • User Filter - Click User, select specific users, cohorts, or build a query, Click Add User, Click Apply.
   • Content Filter - Click Content, select specific courses, collections, or assets, Click Add Content, Click Apply.
   • Note: You can save any report you create as Custom if you would like to save the filters for future use.
7. Click Columns, drag fields from Available Columns into Visible Columns; this allows you to tailor reports to show exactly the information you need.
8. Click Run again to refresh the report with updated column selections.
9. Preview the report directly in the platform or click Generate CSV to download the file for external report.