Posts Tagged ‘front-of-house’
Overcoming Barriers To Communication
Wondering why your people aren’t doing what you want them to do? You need to know the five barriers to successful communication. Neil Jurd OBE explains how you can make sure your messages lead to action.
Read MoreThe Communication Pyramid
Effective leaders build strong, positive and trusting relationships with and throughout their teams. Neil Jurd OBE uses the John Powell communication pyramid to show you how to build honest and meaningful relationships.
Read MoreEngaging Residents in the Dining Room
This video discusses engaging residents in meal preparation and service to promote social interaction, purpose, and nutrition. Ideas include resident participation in wiping tables, bringing dishes to the soiled dish wagon, rolling cutlery into napkins, and contributing to meal preparation. Objectives Encourage resident participation in meal preparation and service; Promote social interaction and community building;…
Read MoreWays to Increase Relationship Centered Dining
The video discusses relationship-centered dining, which encourages socialization and community building among residents. It provides 10 ideas to implement this concept in senior living facilities. Objectives Understand the importance of socialization and community building in senior living facilities; Learn how to implement relationship-centered dining concepts Roles Maintenance Staff; Chef; Server; Housekeeper; Dietitian; Registered Dietitian Departments…
Read MoreEating, Drinking, Smoking, and Chewing
The key points covered include the importance of maintaining hygiene to prevent contamination, the need to only eat, drink, and smoke in designated areas, and the proper handling of drinks and tasting of food in food preparation areas. Objectives Prevent contamination and maintain a safe working environment.; Understand the importance of hygiene standards in food…
Read MoreCore Principles of Customer Service
Discover the fundamental principles of exceptional customer service. This training covers key concepts such as professionalism, communication, empathy, and consistency to create a positive and welcoming experience for every guest. Objectives Understand the importance of creating memorable experiences; Develop empathy and proactive assistance skills Roles Admissions Staff; Student Support; Sales Associate; Customer Support; Receptionist; Server;…
Read MoreFishbowl Theory – Being On Stage
Understand the ‘Fishbowl Theory’ and how it applies to customer service. This training explores the importance of professionalism, appearance, and behavior in front-of-house settings, emphasizing that employees are always ‘on stage’ when serving a captive audience. Objectives Improve customer satisfaction; Enhance employee morale; Maintain a clean and professional work environment Roles Chef; Sales Associate; Janitor;…
Read MoreThe Pillars of Customer Service
Explore the key pillars of outstanding customer service, including professionalism, communication, empathy, and reliability. This training provides a foundation for creating positive and consistent guest experiences. Objectives Understand the importance of adaptability in customer service; Recognize the value of patience in customer interactions Roles Dining director; Cafeteria worker Departments Foodservice; Environmental Services Industries Senior Living;…
Read MoreCommunication Techniques for Success
Enhance your customer service skills with effective communication techniques. This training covers active listening, clear messaging, tone control, and nonverbal cues to ensure positive interactions and successful service experiences. Objectives Improve communication with customers; Resolve conflicts effectively; Provide excellent customer service Roles Admissions counselor; Customer support representative; Student affairs coordinator; Receptionist; Manager; Sales associate; Sales…
Read MoreHow to Handle Dessert Orders
I don’t always encourage upselling after entrees… but it depends. Objectives Manage customer expectations; Optimize sales strategies Roles Sales Associate; Server; Concierge Departments Foodservice; Hospitality; Server; Customer Service Industries Food Service; Retail; Hospitals; Tourism Tags service-optimization; sales-strategies; customer-expectations Topics Sales Strategies; Service Optimization; Customer Expectations
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