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Appearance Matters

Published by Real Server Training

Appearance matters when you’re dealing with the public.

Objectives

Improve customer interactions through personal grooming; Understand the impact of attire on customer perception

Roles

front desk agent; counselor; student advisor; host/hostess; customer service representative; support agent; janitor; housekeeper; server; concierge; sales associate

Departments

Front Desk; Foodservice; Sales Floor; Student Services; Call Center; Environmental Services

Industries

Education; Customer Service; Hospitality; Retail; Healthcare

Tags

attire; personal-grooming; customer-interaction

Topics

Customer Interaction; Personal Grooming; Attire

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“In 2022, our turnover was 112%... investing in people became an even bigger priority. That’s when we first started working with Pineapple Academy... our turnover is now 63%.

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Brigitte Burke
AVP, Food and Nutrition Services

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How do we support the frontline better? There's actually a solution - it's here and it's called Pineapple!'"

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Principal Consultant and Content Creator

"Pineapple really connects well with this younger generation - it's live action, and they can do it at their own pace.

I think that's key with the associates we're seeing that are coming in - a little bit younger and a little less experience - giving them the trust that it's okay to make a mistake and build that learning, teaching culture."

Todd Hollander
Director of Dining & Event Services

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