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Body Language and Active Listening

Published by Pineapple Academy

This training focuses on the importance of active listening and open body language in customer-facing roles, with a focus on healthcare settings.

Objectives

To understand the importance of active listening in customer-facing roles; To learn how to use open body language to create a welcoming environment

Roles

Teacher; Sales Associate; Receptionist; Server; Manager; Secretary; Nurse; Doctor; Host/Hostess

Departments

Front Desk; Foodservice; Customer Service; Clinical; Administrative Support; Environmental Services

Industries

Retail; Education; Hospitality; Healthcare

Tags

hospitality; customer-service; retail

Topics

Greeting guests; Active listening; Open body language

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“In 2022, our turnover was 112%... investing in people became an even bigger priority. That’s when we first started working with Pineapple Academy... our turnover is now 63%.

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Director of Dining & Event Services

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