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Communication Techniques for Success

Published by Remarkable Foods

Enhance your customer service skills with effective communication techniques. This training covers active listening, clear messaging, tone control, and nonverbal cues to ensure positive interactions and successful service experiences.

Objectives

Improve communication with customers; Resolve conflicts effectively; Provide excellent customer service

Roles

Admissions counselor; Customer support representative; Student affairs coordinator; Receptionist; Manager; Sales associate; Sales representative; Food service manager; Cafeteria worker

Departments

Front Desk; Foodservice; Student Services; Customer Service; Customer Support; Sales Team; Environmental Services

Industries

Sales; Education; Customer Service; Hospitality; Retail; Healthcare

Tags

customer-service; conflict-resolution; communication-skills

Topics

Effective Communication; Customer Service Skills; Conflict Resolution

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“In 2022, our turnover was 112%... investing in people became an even bigger priority. That’s when we first started working with Pineapple Academy... our turnover is now 63%.

Our Partners watch trainings during daily standups, participate in a mentorship program, and our frontline people feel responsible for new hire growth.”

Brigitte Burke
AVP, Food and Nutrition Services

"It was almost like a lightbulb went off when I was introduced to Pineapple Academy. I was like 'Oh my goodness, this has what's been missing in the industry.

How do we support the frontline better? There's actually a solution - it's here and it's called Pineapple!'"

Josh Miller
Principal Consultant and Content Creator

"Pineapple really connects well with this younger generation - it's live action, and they can do it at their own pace.

I think that's key with the associates we're seeing that are coming in - a little bit younger and a little less experience - giving them the trust that it's okay to make a mistake and build that learning, teaching culture."

Todd Hollander
Director of Dining & Event Services

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