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Do’s and Don’ts for Meal Service, Part 3

Published by Pineapple Academy

This training content emphasizes the importance of taking time to serve residents and ensuring they understand their meals, highlighting the need for servers to provide excellent customer service and engage with patrons.

Objectives

Provide exceptional customer service; Take time to explain meals and provide assistance; Engage with patrons and build relationships

Roles

Food and Beverage Manager; Dietary Aide; Server; Food Service Manager

Departments

Foodservice; Dining Services; Hospitality Services

Industries

Education; Hospitals; Skilled Nursing; Other; Senior Living

Tags

hospitality; food-safety; customer-service

Topics

Food Safety; Hospitality; Customer Service

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“In 2022, our turnover was 112%... investing in people became an even bigger priority. That’s when we first started working with Pineapple Academy... our turnover is now 63%.

Our Partners watch trainings during daily standups, participate in a mentorship program, and our frontline people feel responsible for new hire growth.”

Brigitte Burke
AVP, Food and Nutrition Services

"It was almost like a lightbulb went off when I was introduced to Pineapple Academy. I was like 'Oh my goodness, this has what's been missing in the industry.

How do we support the frontline better? There's actually a solution - it's here and it's called Pineapple!'"

Josh Miller
Principal Consultant and Content Creator

"Pineapple really connects well with this younger generation - it's live action, and they can do it at their own pace.

I think that's key with the associates we're seeing that are coming in - a little bit younger and a little less experience - giving them the trust that it's okay to make a mistake and build that learning, teaching culture."

Todd Hollander
Director of Dining & Event Services

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