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“H” Is For Hello

Published by Powered by Aspire

This course focuses on providing excellent customer experiences and developing strong relationships with customers, colleagues, and administrators. It emphasizes the importance of heroic service, communication skills, and customer interaction in various industries.

Objectives

Develop strong relationships with customers and colleagues; Provide excellent customer experiences; Communicate effectively with diverse audiences

Roles

Host; Teacher; Sales Associate; Janitor; Customer Support; Housekeeper; Professor; Server; Handyman; Nurse; Doctor

Departments

Faculty Support; Customer Service; Clinical; Maintenance Staff; Environmental Services

Industries

Education; Retail; Healthcare; Food Service; Facilities Maintenance

Tags

customer-service; heroic-service; communication-skills

Topics

Heroic Service; Customer Interaction; Communication Skills

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“In 2022, our turnover was 112%... investing in people became an even bigger priority. That’s when we first started working with Pineapple Academy... our turnover is now 63%.

Our Partners watch trainings during daily standups, participate in a mentorship program, and our frontline people feel responsible for new hire growth.”

Brigitte Burke
AVP, Food and Nutrition Services

"It was almost like a lightbulb went off when I was introduced to Pineapple Academy. I was like 'Oh my goodness, this has what's been missing in the industry.

How do we support the frontline better? There's actually a solution - it's here and it's called Pineapple!'"

Josh Miller
Principal Consultant and Content Creator

"Pineapple really connects well with this younger generation - it's live action, and they can do it at their own pace.

I think that's key with the associates we're seeing that are coming in - a little bit younger and a little less experience - giving them the trust that it's okay to make a mistake and build that learning, teaching culture."

Todd Hollander
Director of Dining & Event Services

Trusted by these teams.