Back to search

Heroic Hospitality Promo

Published by Powered by Aspire

This training program focuses on heroic hospitality and its application in various industries.

Objectives

Improve customer satisfaction through heroic hospitality; Reduce turnover rates and improve patient retention

Roles

Chef; Janitor; Server; Housekeeper; Nurse; Doctor; Maintenance Worker

Departments

Foodservice; Facilities Maintenance; Clinical; Environmental Services

Industries

Education; Customer Service; Primary healthcare industry; Skilled Nursing; Senior Living

Tags

customer-service; heroic-hospitality; patient-satisfaction

Topics

Heroic Hospitality; Patient Satisfaction; Customer Service

Ready to watch? Sign in or enter your email to get started.

"*" indicates required fields

This field is for validation purposes and should be left unchanged.

Get paid to share expertise.

Join our community of Content Creators.

Learn More

“In 2022, our turnover was 112%... investing in people became an even bigger priority. That’s when we first started working with Pineapple Academy... our turnover is now 63%.

Our Partners watch trainings during daily standups, participate in a mentorship program, and our frontline people feel responsible for new hire growth.”

Brigitte Burke
AVP, Food and Nutrition Services

"It was almost like a lightbulb went off when I was introduced to Pineapple Academy. I was like 'Oh my goodness, this has what's been missing in the industry.

How do we support the frontline better? There's actually a solution - it's here and it's called Pineapple!'"

Josh Miller
Principal Consultant and Content Creator

"Pineapple really connects well with this younger generation - it's live action, and they can do it at their own pace.

I think that's key with the associates we're seeing that are coming in - a little bit younger and a little less experience - giving them the trust that it's okay to make a mistake and build that learning, teaching culture."

Todd Hollander
Director of Dining & Event Services

Trusted by these teams.