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Hiring Patient Services Team Members

Published by Pineapple Academy

The training content focuses on customer service, attention to detail, and empathy in a healthcare setting. It can be adapted for use in retail, education, and food service industries with minimal modifications.

Objectives

Develop effective customer service skills; Improve attention to detail and accuracy

Roles

Student Support; Chef; Sales Associate; Cook; Customer Support; Server; Trainer; Admissions Counselor; Ambassador; Interviewer

Departments

Student Services; Customer Service; Patient Services; Kitchen Staff; Food Service

Industries

Food Service; Retail; Education; Healthcare

Tags

customer-service; food-safety; temperature-control; empathy; attention-to-detail

Topics

Attention to Detail; Customer Service; Empathy

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“In 2022, our turnover was 112%... investing in people became an even bigger priority. That’s when we first started working with Pineapple Academy... our turnover is now 63%.

Our Partners watch trainings during daily standups, participate in a mentorship program, and our frontline people feel responsible for new hire growth.”

Brigitte Burke
AVP, Food and Nutrition Services

"It was almost like a lightbulb went off when I was introduced to Pineapple Academy. I was like 'Oh my goodness, this has what's been missing in the industry.

How do we support the frontline better? There's actually a solution - it's here and it's called Pineapple!'"

Josh Miller
Principal Consultant and Content Creator

"Pineapple really connects well with this younger generation - it's live action, and they can do it at their own pace.

I think that's key with the associates we're seeing that are coming in - a little bit younger and a little less experience - giving them the trust that it's okay to make a mistake and build that learning, teaching culture."

Todd Hollander
Director of Dining & Event Services

Trusted by these teams.