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Impact of Service

Published by Powered by Aspire

This training program focuses on the concept of ‘one step more’ in providing exceptional service and exceeding customer expectations.

Objectives

Apply the concept of ‘one step more’ to provide heroic service.; Exceed customer expectations in a variety of scenarios.

Roles

student advisor; dietitian; nurse; admissions officer; doctor; customer support; housekeeper; account manager; concierge; chef; sales associate

Departments

Foodservice; Student Services; Customer Service; Clinical; Housekeeping

Industries

Finance; Education; Hospitality; Retail; Healthcare

Tags

hospitality; customer-service; retail

Topics

heroic service; exceeding customer expectations

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“In 2022, our turnover was 112%... investing in people became an even bigger priority. That’s when we first started working with Pineapple Academy... our turnover is now 63%.

Our Partners watch trainings during daily standups, participate in a mentorship program, and our frontline people feel responsible for new hire growth.”

Brigitte Burke
AVP, Food and Nutrition Services

"It was almost like a lightbulb went off when I was introduced to Pineapple Academy. I was like 'Oh my goodness, this has what's been missing in the industry.

How do we support the frontline better? There's actually a solution - it's here and it's called Pineapple!'"

Josh Miller
Principal Consultant and Content Creator

"Pineapple really connects well with this younger generation - it's live action, and they can do it at their own pace.

I think that's key with the associates we're seeing that are coming in - a little bit younger and a little less experience - giving them the trust that it's okay to make a mistake and build that learning, teaching culture."

Todd Hollander
Director of Dining & Event Services

Trusted by these teams.