Back to search

It Starts With Hospitality

Published by Pineapple Academy

The training content focuses on providing excellent customer service, emphasizing the importance of etiquette, presence, and attentiveness. The lessons can be applied to various industries that interact with customers.

Objectives

Provide excellent customer service; Create a welcoming experience for guests; Develop attentiveness and presence skills

Roles

Tutor; Host/Hostess; Sales Associate; Receptionist; Concierge; Server; Teacher; Cashier

Departments

Front Desk; Foodservice; Teaching Assistants; Customer Service; Environmental Services

Industries

Retail; Education; Hospitality; Healthcare

Tags

hospitality; customer-service; retail

Topics

Attentiveness; Presence; Etiquette

Ready to watch? Sign in or enter your email to get started.

"*" indicates required fields

This field is for validation purposes and should be left unchanged.

Get paid to share expertise.

Join our community of Content Creators.

Learn More

“In 2022, our turnover was 112%... investing in people became an even bigger priority. That’s when we first started working with Pineapple Academy... our turnover is now 63%.

Our Partners watch trainings during daily standups, participate in a mentorship program, and our frontline people feel responsible for new hire growth.”

Brigitte Burke
AVP, Food and Nutrition Services

"It was almost like a lightbulb went off when I was introduced to Pineapple Academy. I was like 'Oh my goodness, this has what's been missing in the industry.

How do we support the frontline better? There's actually a solution - it's here and it's called Pineapple!'"

Josh Miller
Principal Consultant and Content Creator

"Pineapple really connects well with this younger generation - it's live action, and they can do it at their own pace.

I think that's key with the associates we're seeing that are coming in - a little bit younger and a little less experience - giving them the trust that it's okay to make a mistake and build that learning, teaching culture."

Todd Hollander
Director of Dining & Event Services

Trusted by these teams.