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Know the Menu

Published by Pineapple Academy

The video is focused on teaching customer service representatives how to handle phone orders and answer questions about menu items in a healthcare setting. The content can be adapted for use in other industries, such as retail, food service, and hospitality.

Objectives

Understand the importance of excellent customer service; Learn how to take phone orders and answer questions about menu items

Roles

Concierge; Customer Support Agent; Customer Service Representative; Server; Receptionist; Host/Hostess

Departments

Front Desk; Call Center; Dining Services; Customer Service

Industries

Food Service; Retail; Hospitality; Healthcare

Tags

menu-training; customer-service; phone-orders

Topics

Phone Orders; Customer Service; Menu Training

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“In 2022, our turnover was 112%... investing in people became an even bigger priority. That’s when we first started working with Pineapple Academy... our turnover is now 63%.

Our Partners watch trainings during daily standups, participate in a mentorship program, and our frontline people feel responsible for new hire growth.”

Brigitte Burke
AVP, Food and Nutrition Services

"It was almost like a lightbulb went off when I was introduced to Pineapple Academy. I was like 'Oh my goodness, this has what's been missing in the industry.

How do we support the frontline better? There's actually a solution - it's here and it's called Pineapple!'"

Josh Miller
Principal Consultant and Content Creator

"Pineapple really connects well with this younger generation - it's live action, and they can do it at their own pace.

I think that's key with the associates we're seeing that are coming in - a little bit younger and a little less experience - giving them the trust that it's okay to make a mistake and build that learning, teaching culture."

Todd Hollander
Director of Dining & Event Services

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