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Making an Iced Mocha Latte

Published by Pineapple Academy

This video provides a step-by-step guide on how to make an iced mocha latte, highlighting the importance of customer service and creating a positive experience for guests.

Objectives

Create consistent and high-quality drinks; Provide exceptional customer service; Enhance the guest experience

Roles

Sales Associate; Bartender; Barista

Departments

Foodservice; Customer Service; Environmental Services

Industries

Hotels; Hospitals; Retail; Cafes

Tags

hospitality; customer-service; coffee-making

Topics

Hospitality techniques; Coffee preparation; Customer service skills

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Director of Dining & Event Services

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