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Patient Engagement

Published by Destiny Training Partners

This training provides an effective way to connect and communicate with patients or customers during their stay in a healthcare facility.

Objectives

Develop effective communication skills; Build rapport with patients or customers

Roles

Nursing; Customer Service Representatives; Environmental Service Aides; Counselors; Physicians; Representatives; Cashiers; Food Services; Hosts; Technicians; Advisors; Agents; Servers

Departments

Sales; Sales Floor; Clinical; Student Services; Customer Service; Housekeeping; Support

Industries

Education; Customer Service; Primary healthcare industry; Retail; Food Service

Tags

customer-service; relationship-building; patient-care; effective-communication; hospitality-industry

Topics

Effective Communication; Customer Service

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“In 2022, our turnover was 112%... investing in people became an even bigger priority. That’s when we first started working with Pineapple Academy... our turnover is now 63%.

Our Partners watch trainings during daily standups, participate in a mentorship program, and our frontline people feel responsible for new hire growth.”

Brigitte Burke
AVP, Food and Nutrition Services

"It was almost like a lightbulb went off when I was introduced to Pineapple Academy. I was like 'Oh my goodness, this has what's been missing in the industry.

How do we support the frontline better? There's actually a solution - it's here and it's called Pineapple!'"

Josh Miller
Principal Consultant and Content Creator

"Pineapple really connects well with this younger generation - it's live action, and they can do it at their own pace.

I think that's key with the associates we're seeing that are coming in - a little bit younger and a little less experience - giving them the trust that it's okay to make a mistake and build that learning, teaching culture."

Todd Hollander
Director of Dining & Event Services

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