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Playing Your Part

Published by Powered by Aspire

This video emphasizes the importance of teamwork, communication, and customer experience in delivering exceptional service. The bike analogy is used to illustrate how each team member contributes to the overall goal.

Objectives

Understand the importance of teamwork and communication in delivering exceptional customer experiences; Apply the bike analogy to real-world scenarios

Roles

Chef; Sales Associate; Manager; Customer Support Representative; Dietitian; Nurse; Team Lead; Doctor; Dean; Admissions Counselor

Departments

Foodservice; Sales Floor; Clinical; Call Center; Administrative Office

Industries

Retail; Education; Customer Service; Healthcare

Tags

communication; teamwork; customer-experience

Topics

Teamwork and Communication; Customer Experience; Service Delivery

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“In 2022, our turnover was 112%... investing in people became an even bigger priority. That’s when we first started working with Pineapple Academy... our turnover is now 63%.

Our Partners watch trainings during daily standups, participate in a mentorship program, and our frontline people feel responsible for new hire growth.”

Brigitte Burke
AVP, Food and Nutrition Services

"It was almost like a lightbulb went off when I was introduced to Pineapple Academy. I was like 'Oh my goodness, this has what's been missing in the industry.

How do we support the frontline better? There's actually a solution - it's here and it's called Pineapple!'"

Josh Miller
Principal Consultant and Content Creator

"Pineapple really connects well with this younger generation - it's live action, and they can do it at their own pace.

I think that's key with the associates we're seeing that are coming in - a little bit younger and a little less experience - giving them the trust that it's okay to make a mistake and build that learning, teaching culture."

Todd Hollander
Director of Dining & Event Services

Trusted by these teams.