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Resident Care and Working with Other Departments

Published by Pineapple Academy

This video discusses resident care and interdepartmental collaboration in a healthcare setting, with potential applications to education, hospitality, retail, and customer service.

Objectives

Understand the importance of resident care and interdepartmental collaboration; Apply principles of respect and dignity towards others

Roles

food and nutrition department employee

Departments

Foodservice; Clinical; Customer Support; Housekeeping and Laundry; Facilities Maintenance; Environmental Services

Industries

Education, Hospitality; Retail, Customer Service; Senior Living, Skilled Nursing, Hospitals

Tags

resident-care; interdepartmental-collaboration; customer-service

Topics

Resident Care; Interdepartmental Collaboration; Customer Service

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“In 2022, our turnover was 112%... investing in people became an even bigger priority. That’s when we first started working with Pineapple Academy... our turnover is now 63%.

Our Partners watch trainings during daily standups, participate in a mentorship program, and our frontline people feel responsible for new hire growth.”

Brigitte Burke
AVP, Food and Nutrition Services

"It was almost like a lightbulb went off when I was introduced to Pineapple Academy. I was like 'Oh my goodness, this has what's been missing in the industry.

How do we support the frontline better? There's actually a solution - it's here and it's called Pineapple!'"

Josh Miller
Principal Consultant and Content Creator

"Pineapple really connects well with this younger generation - it's live action, and they can do it at their own pace.

I think that's key with the associates we're seeing that are coming in - a little bit younger and a little less experience - giving them the trust that it's okay to make a mistake and build that learning, teaching culture."

Todd Hollander
Director of Dining & Event Services

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