Back to search

Setting the Stage

Published by Pineapple Academy

This video discusses the concept of sequence of service, which is a step-by-step checklist of activities to prepare for and execute customer-facing experiences. The content can be applied to various industries, including healthcare, hospitality, retail, and tourism.

Objectives

Understand the concept of sequence of service; Apply the principles of sequence of service to improve customer satisfaction and employee efficiency

Roles

Customer Service Representatives; Dining Room Staff; Housekeeping Staff; Hosts/Hostesses; Cashiers; Front Desk Clerks; Servers

Departments

Foodservice; Front-of-House Staff; Clinical; Sales Floor Staff; Hotel Staff; Environmental Services

Industries

Retail; Tourism; Hospitality; Healthcare

Tags

employee-efficiency; hospitality-industry; retail-environment; sequence-of-service; tourism-industry; customer-experience

Topics

Sequence of Service; Customer Experience

Ready to watch? Sign in or enter your email to get started.

"*" indicates required fields

This field is for validation purposes and should be left unchanged.

Get paid to share expertise.

Join our community of Content Creators.

Learn More

“In 2022, our turnover was 112%... investing in people became an even bigger priority. That’s when we first started working with Pineapple Academy... our turnover is now 63%.

Our Partners watch trainings during daily standups, participate in a mentorship program, and our frontline people feel responsible for new hire growth.”

Brigitte Burke
AVP, Food and Nutrition Services

"It was almost like a lightbulb went off when I was introduced to Pineapple Academy. I was like 'Oh my goodness, this has what's been missing in the industry.

How do we support the frontline better? There's actually a solution - it's here and it's called Pineapple!'"

Josh Miller
Principal Consultant and Content Creator

"Pineapple really connects well with this younger generation - it's live action, and they can do it at their own pace.

I think that's key with the associates we're seeing that are coming in - a little bit younger and a little less experience - giving them the trust that it's okay to make a mistake and build that learning, teaching culture."

Todd Hollander
Director of Dining & Event Services

Trusted by these teams.