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Staff Caring for Patients

Published by Pineapple Academy

The training content provides guidelines for patient satisfaction and safety in healthcare facilities, with a focus on foodservice and environmental services.

Objectives

Improve patient satisfaction through effective communication and service delivery.; Ensure patient safety by following proper procedures and protocols.

Roles

Ambassadors; Host Hostesses

Departments

Foodservice; Clinical; Environmental Services

Industries

Education; Skilled Nursing; Senior Living; Healthcare; Facilities Maintenance

Tags

foodservice; safety-guidelines; patient-satisfaction

Topics

Food Safety; Emergency Procedures; Patient Satisfaction

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“In 2022, our turnover was 112%... investing in people became an even bigger priority. That’s when we first started working with Pineapple Academy... our turnover is now 63%.

Our Partners watch trainings during daily standups, participate in a mentorship program, and our frontline people feel responsible for new hire growth.”

Brigitte Burke
AVP, Food and Nutrition Services

"It was almost like a lightbulb went off when I was introduced to Pineapple Academy. I was like 'Oh my goodness, this has what's been missing in the industry.

How do we support the frontline better? There's actually a solution - it's here and it's called Pineapple!'"

Josh Miller
Principal Consultant and Content Creator

"Pineapple really connects well with this younger generation - it's live action, and they can do it at their own pace.

I think that's key with the associates we're seeing that are coming in - a little bit younger and a little less experience - giving them the trust that it's okay to make a mistake and build that learning, teaching culture."

Todd Hollander
Director of Dining & Event Services

Trusted by these teams.