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The Choice Is Yours

Published by Powered by Aspire

This video teaches the heroic mindset and its application in various industries, including healthcare, retail, education, customer service, and sales and marketing.

Objectives

Apply the heroic mindset to improve customer satisfaction and employee engagement; Develop strategies for effective communication and conflict resolution

Roles

Account Manager; Teacher; Sales Associate; Customer Support; Professor; Customer Support Representative; Sales Representative; Nurse; Doctor; Maintenance Staff

Departments

Customer Service; Clinical; Account Management; Teaching and Learning; Facilities Maintenance; Call Center Operations

Industries

Sales and Marketing; Education; Customer Service; Retail; Healthcare

Tags

employee-engagement; customer-service; heroic-mindset

Topics

Customer Service; Heroic Mindset; Employee Engagement

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“In 2022, our turnover was 112%... investing in people became an even bigger priority. That’s when we first started working with Pineapple Academy... our turnover is now 63%.

Our Partners watch trainings during daily standups, participate in a mentorship program, and our frontline people feel responsible for new hire growth.”

Brigitte Burke
AVP, Food and Nutrition Services

"It was almost like a lightbulb went off when I was introduced to Pineapple Academy. I was like 'Oh my goodness, this has what's been missing in the industry.

How do we support the frontline better? There's actually a solution - it's here and it's called Pineapple!'"

Josh Miller
Principal Consultant and Content Creator

"Pineapple really connects well with this younger generation - it's live action, and they can do it at their own pace.

I think that's key with the associates we're seeing that are coming in - a little bit younger and a little less experience - giving them the trust that it's okay to make a mistake and build that learning, teaching culture."

Todd Hollander
Director of Dining & Event Services

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