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What Really Is Heroic Hospitality?

Published by Powered by Aspire

This video focuses on the concept of heroic hospitality, which emphasizes proactive and personalized interactions with customers. The hero model is introduced as a framework for delivering exceptional customer experiences.

Objectives

Apply the hero model to improve customer service; Develop proactive strategies for supporting customers

Roles

Hospitality staff; Counselors; Doctors; Account managers; Nurses; Housekeeping staff; Receptionists; Advisors; Customer support; Support engineers; Sales staff; Hotel staff

Departments

Front Desk; Foodservice; Student Services; Customer Service; Clinical; Customer Success; Environmental Services

Industries

Education; Technology; Hospitality; Retail; Healthcare

Tags

proactive-service; heroic-hospitality; customer-experience

Topics

Proactive support; Hero model; Customer service

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Director of Dining & Event Services

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