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What’s In It For You?

Published by Powered by Aspire

This video focuses on the concept of heroic service and its application in various industries, including healthcare. The principles can be adapted to create a more supportive and memorable experience for customers.

Objectives

Understand the concept of heroic service; Apply the principles of heroic service to different industries

Roles

Chef Joe; Sales Associate; Receptionist; Counseling; Customer Service Representative; Admissions; Bellman

Departments

Front Desk; Foodservice; Student Services; Clinical; Sales and Customer Service; Environmental Services

Industries

Retail; Education; Customer Service; Healthcare

Tags

hospitality; customer-service; retail

Topics

Heroic Service; Memorable Interactions; Customer Experience

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“In 2022, our turnover was 112%... investing in people became an even bigger priority. That’s when we first started working with Pineapple Academy... our turnover is now 63%.

Our Partners watch trainings during daily standups, participate in a mentorship program, and our frontline people feel responsible for new hire growth.”

Brigitte Burke
AVP, Food and Nutrition Services

"It was almost like a lightbulb went off when I was introduced to Pineapple Academy. I was like 'Oh my goodness, this has what's been missing in the industry.

How do we support the frontline better? There's actually a solution - it's here and it's called Pineapple!'"

Josh Miller
Principal Consultant and Content Creator

"Pineapple really connects well with this younger generation - it's live action, and they can do it at their own pace.

I think that's key with the associates we're seeing that are coming in - a little bit younger and a little less experience - giving them the trust that it's okay to make a mistake and build that learning, teaching culture."

Todd Hollander
Director of Dining & Event Services

Trusted by these teams.