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What’s Your Name Again?

Published by Powered by Aspire

This video focuses on the importance of customer name recall and heroic service in various industries, including healthcare. The content can be applied to retail, finance, and education settings with minimal modifications.

Objectives

Recall customer names accurately; Apply heroic service principles to build relationships

Roles

Chef; Sales Associate; Student Advisor; Manager; Dietitian; Nurse; Teller; Financial Advisor; Doctor; Admissions Counselor

Departments

Foodservice; Customer Service; Clinical; Banking and Customer Service; Student Services and Admissions

Industries

Education; Retail; Finance; Healthcare

Tags

customer-name-recall; heroic-service; retail

Topics

Customer Name Recall; Building Relationships; Heroic Service

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“In 2022, our turnover was 112%... investing in people became an even bigger priority. That’s when we first started working with Pineapple Academy... our turnover is now 63%.

Our Partners watch trainings during daily standups, participate in a mentorship program, and our frontline people feel responsible for new hire growth.”

Brigitte Burke
AVP, Food and Nutrition Services

"It was almost like a lightbulb went off when I was introduced to Pineapple Academy. I was like 'Oh my goodness, this has what's been missing in the industry.

How do we support the frontline better? There's actually a solution - it's here and it's called Pineapple!'"

Josh Miller
Principal Consultant and Content Creator

"Pineapple really connects well with this younger generation - it's live action, and they can do it at their own pace.

I think that's key with the associates we're seeing that are coming in - a little bit younger and a little less experience - giving them the trust that it's okay to make a mistake and build that learning, teaching culture."

Todd Hollander
Director of Dining & Event Services

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