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You Feel The Way You Think (“F” Before “T”)

Published by Powered by Aspire

This video focuses on the concept of heroic service and perspectives, highlighting their importance in delivering exceptional customer experiences.

Objectives

Understand the concept of heroic service and its impact on customer experiences.; Develop a growth mindset to deliver exceptional service.

Roles

Counselor; Sales Associate; Customer Service Representative; Nurse; Advisor; Doctor; Maintenance Staff

Departments

Clinical; Customer Support; Student Support Services; Sales and Customer Service; Facilities Maintenance

Industries

Retail; Education; Customer Service; Healthcare

Tags

employee-engagement; heroic-service; customer-experience

Topics

Perspective; Customer Experience; Heroic Service

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“In 2022, our turnover was 112%... investing in people became an even bigger priority. That’s when we first started working with Pineapple Academy... our turnover is now 63%.

Our Partners watch trainings during daily standups, participate in a mentorship program, and our frontline people feel responsible for new hire growth.”

Brigitte Burke
AVP, Food and Nutrition Services

"It was almost like a lightbulb went off when I was introduced to Pineapple Academy. I was like 'Oh my goodness, this has what's been missing in the industry.

How do we support the frontline better? There's actually a solution - it's here and it's called Pineapple!'"

Josh Miller
Principal Consultant and Content Creator

"Pineapple really connects well with this younger generation - it's live action, and they can do it at their own pace.

I think that's key with the associates we're seeing that are coming in - a little bit younger and a little less experience - giving them the trust that it's okay to make a mistake and build that learning, teaching culture."

Todd Hollander
Director of Dining & Event Services

Trusted by these teams.