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Your Greeting Sets the Tone

Published by Pineapple Academy

This content provides valuable insights into how to create a positive first impression for guests and provide excellent customer service, which is essential in any industry.

Objectives

Understand the importance of active listening in customer service; Learn how to greet guests and create a positive first impression

Roles

Sales Associate; Host; Server

Departments

Foodservice; Front Desk/Host Stand; Customer Service; Environmental Services

Industries

Retail; Tourism; Hospitality; Healthcare

Tags

hospitality; customer-service; retail

Topics

Hospitality; Retail; Customer Service

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“In 2022, our turnover was 112%... investing in people became an even bigger priority. That’s when we first started working with Pineapple Academy... our turnover is now 63%.

Our Partners watch trainings during daily standups, participate in a mentorship program, and our frontline people feel responsible for new hire growth.”

Brigitte Burke
AVP, Food and Nutrition Services

"It was almost like a lightbulb went off when I was introduced to Pineapple Academy. I was like 'Oh my goodness, this has what's been missing in the industry.

How do we support the frontline better? There's actually a solution - it's here and it's called Pineapple!'"

Josh Miller
Principal Consultant and Content Creator

"Pineapple really connects well with this younger generation - it's live action, and they can do it at their own pace.

I think that's key with the associates we're seeing that are coming in - a little bit younger and a little less experience - giving them the trust that it's okay to make a mistake and build that learning, teaching culture."

Todd Hollander
Director of Dining & Event Services

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