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Quality Control in Patient Services

Published by Pineapple Academy

This video discusses the importance of accuracy, quality, and presentation in food service, particularly in healthcare settings. It highlights the need for ongoing education and retraining to ensure compliance with industry standards.

Objectives

Ensure accurate menu planning and preparation; Maintain high-quality food presentation and safety

Roles

Cook; Janitor; Housekeeper; Chef

Departments

Foodservice; Dining Services; Cafeteria Management; Environmental Services

Industries

Food Service; Senior Living; Education; Healthcare

Tags

training-and-development; food-service; healthcare-industry

Topics

Food Safety; Menu Planning; Nutrition

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“In 2022, our turnover was 112%... investing in people became an even bigger priority. That’s when we first started working with Pineapple Academy... our turnover is now 63%.

Our Partners watch trainings during daily standups, participate in a mentorship program, and our frontline people feel responsible for new hire growth.”

Brigitte Burke
AVP, Food and Nutrition Services

"It was almost like a lightbulb went off when I was introduced to Pineapple Academy. I was like 'Oh my goodness, this has what's been missing in the industry.

How do we support the frontline better? There's actually a solution - it's here and it's called Pineapple!'"

Josh Miller
Principal Consultant and Content Creator

"Pineapple really connects well with this younger generation - it's live action, and they can do it at their own pace.

I think that's key with the associates we're seeing that are coming in - a little bit younger and a little less experience - giving them the trust that it's okay to make a mistake and build that learning, teaching culture."

Todd Hollander
Director of Dining & Event Services

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