Posts by Pineapple Academy

This is how to approach your guests after they’re finished with entrees. Objectives Provide attentive yet unobtrusive service; Limit interaction with customers Roles Admissions Staff; Counselor; Sales Associate; Server; Tour Guide; Hotel Staff Departments Foodservice; Student Services; Customer Service; Hospitality; Environmental Services Industries Retail; Hospitals; Tourism; Education Tags hospitality-training; customer-service; retail-sales Topics attentive service; unobtrusive…

Helping guests make decisions. Objectives Understand how to effectively take orders from customers.; Learn how to handle customer service issues in a professional manner. Roles Host/Hostess; Sales Associate; Server; Financial Aid Counselor; Cashier; Admissions Representative Departments Foodservice; Student Services; Customer Service; Food and Beverage Service; Environmental Services Industries Retail; Education; Hospitality; Healthcare Tags hospitality; customer-service;…

It’s more in consideration of my coworkers. Objectives Set up tables efficiently to ensure smooth service delivery.; Prioritize tasks and manage workflow effectively to meet customer demands. Roles Sales Associate; Receptionist; Server; Assembly Line Worker Departments Front Desk; Service Staff; Customer Service; Production Line Industries Foodservice; Retail; Manufacturing; Hospitality Tags customer-service; workflow-optimization; table-management Topics Efficient…

Refills and Second Rounds: This is how you get your tab higher. Objectives To learn how to upsell and promote drinks; To develop customer service skills; To master table management techniques Roles Bartender; Server Departments Foodservice; Food and Beverage Service; Sales and Customer Service; Environmental Services Industries Retail; Tourism; Hospitality; Healthcare Tags upselling-drinks; table-management; server-training;…

Efficiently getting drink orders. Objectives Efficiently take orders from customers; Manage customer expectations Roles Sales Associate; Receptionist; Manager; Server Departments Front Desk; Foodservice; Customer Service; Management; Environmental Services Industries Retail; Food Service Management; Hospitality; Healthcare Tags time-management; customer-service; prioritization Topics Prioritization; Time Management; Customer Service

Try to start thinking about your guests having a seamless dining experience. Objectives Understand the importance of prompt service in customer satisfaction; Learn how to prioritize tasks and manage time effectively Roles Front Desk; Line Cook; Chef; Sales Associate; Janitor; Concierge; Server; Housekeeper; Cashier; Host/Hostess Departments Foodservice; Environmental Services; Customer Service; Kitchen Staff; Hotel Staff…

This is how you prevent getting weeded: by eliminating guesswork with a clear system. Objectives Develop a structured approach to task management; Minimize distractions and stay focused on work tasks Roles Receptionist; Server; Operator; Cashier; Quality Control Departments Front Desk; Foodservice; Sales Floor; Production Line; Environmental Services Industries Retail; Manufacturing; Hospitality; Healthcare Tags task-management; productivity;…

It really doesn’t matter HOW you structure your book, but there has to be a consistent structure a system of sorts. Objectives Manage multiple tables and orders; Maintain accurate inventory levels; Provide excellent customer service Roles Sales Associate; Bartender; Server; Inventory Manager; Shipping Clerk; Cashier Departments Foodservice; Wait Staff; Warehouse Management; Customer Service Industries Food…

The greet is really more important than a lot of people recognize. This sets the tone for the rest of the evening with your guests. And while you may never see these people again, you will be interacting quite a bit over the next couple hours. So take the time to establish some rapport before…