Training Content

Easy way to look 10x better. Objectives Learn basic ironing techniques for uniform maintenance.; Apply ironing skills to different fabric types and garment styles. Roles Uniform maintenance; Janitorial staff; Housekeeping staff; Laundry staff Departments Foodservice; Housekeeping; Environmental Services Industries Retail; Education; Hospitality; Healthcare Tags uniform-maintenance; housekeeping; ironing-skills Topics Uniform maintenance; Ironing techniques

Appetizers are my best friend in a busy shift. It’s a simple order that takes virtually no time, and once I’ve taken that order, I can focus on whatever else while my table still feels taken care of. Objectives Develop effective communication skills; Resolve conflicts with customers or clients Roles Host/Hostess; Sales Associate; Receptionist; Concierge;…

Some basics on carrying wine glasses — not exactly perfect standards but a reasonable start. Objectives Carry multiple wine glasses with ease; Improve wine glass handling and presentation Roles Server; Waiter Departments Foodservice; Environmental Services Industries Hotels; Hospitals; Fine Dining; Cruise Ships Tags hospitality; fine-dining; wine-glass-handling Topics Wine Glass Handling; Fine Dining Etiquette

How to provide better service and generate volume. Objectives Understand the importance of pre-bussing in customer service; Learn how to respect customers’ time in a busy environment Roles Sales Associate; Busser; Server; Cashier Departments Foodservice; Customer Service; Dining Services; Food and Beverage Service; Environmental Services Industries Retail; Education; Hospitality; Healthcare Tags hospitality; customer-service; retail Topics…

How to carry multiple water glasses without a tray. Objectives Carry multiple items with one hand; Balance and stabilize the load Roles Sales Associate; Server; Housekeeper; Waiter; Material Handler; Laundry Attendant; Cashier; Warehouse Worker Departments Foodservice; Customer Service; Housekeeping; Warehouse Operations; Environmental Services Industries Retail; Logistics; Hospitality; Healthcare Tags efficient-carrying; multi-item-handling Topics Efficient Carrying; Multi-Item…

This is how to efficiently collect decisions and prepare your table for seamless dining. Objectives Improve service delivery efficiency; Enhance customer satisfaction; Develop effective time management skills Roles Chef; Sales Associate; Receptionist; Concierge; Server; Waiter; Cashier Departments Front Desk; Foodservice; Environmental Services; Customer Service; Restaurant Management Industries Retail; Food and Beverage; Hospitality; Healthcare Tags hospitality;…

Overview on the proper way to carry three plates. Objectives Prevent food contamination through proper plate handling; Ensure efficient service by following established protocols Roles Sales Associate; Server; Waiter; Teacher Assistant Departments Foodservice; Sales Floor; Service Staff; Classroom Support; Environmental Services Industries Food Service; Retail; Education; Healthcare Tags plate-handling; server-training; food-service Topics Food Service; Plate…

This is the general approach to serving entrees and some things to keep in mind. Objectives Provide excellent customer service; Manage multiple customers efficiently Roles Sales Associate; Server; Tour Guide; Admissions Counselor Departments Guided Tours; Foodservice; Sales Floor; Student Services Industries Retail; Tourism; Hospitality; Education Tags efficient-service; guest-interaction; customer-experience Topics Efficient Service; Guest Interaction; Customer…