Training Content
Handling Conflict, Part 1
This video provides guidance on handling customer complaints, active listening, and conflict resolution in a foodservice environment. The content can be applied to various industries, including customer service, retail, and finance. Objectives To understand the importance of staying calm when dealing with customer complaints; To learn how to actively listen to customers and resolve conflicts…
Read MoreIt Starts With Hospitality
The training content focuses on providing excellent customer service, emphasizing the importance of etiquette, presence, and attentiveness. The lessons can be applied to various industries that interact with customers. Objectives Provide excellent customer service; Create a welcoming experience for guests; Develop attentiveness and presence skills Roles Tutor; Host/Hostess; Sales Associate; Receptionist; Concierge; Server; Teacher; Cashier…
Read MoreBeing On Stage
The training content focuses on the importance of being present, anticipating needs, and providing excellent customer service in various industries. Objectives Develop skills to provide exceptional customer service; Understand the importance of being present in a work environment Roles Host/Hostess; Sales Associate; Student Advisor; Server; Cashier; Admissions Counselor Departments Foodservice; Student Services; Customer Service; Food…
Read MoreBest Practice for Meal Service in the Dining Room, Part 3
This video focuses on ensuring residents’ dignity during dining experiences in healthcare settings. It highlights the importance of adapting to individual needs and providing a comfortable environment. Objectives Improve dining experiences for residents; Ensure resident dignity during meals Roles dining staff; servers; front of house staff; customer service staff Departments Foodservice; Dining Services; Customer Service;…
Read MoreIntroduction to Front of House Service
This video focuses on the principles of providing a great customer experience in food service, but can be applied to other industries and environments. Objectives Understand the importance of creating a positive customer experience; Learn how to apply hospitality principles to different environments Roles Host; Manager; Server; Busboy Departments Foodservice; Student Services; Customer Service; Dining…
Read MoreBest Practice for Meal Service in the Dining Room, Part 2
This video focuses on improving mealtime experiences and reducing food waste in healthcare settings, with a focus on resident engagement and meal planning. Objectives Improve mealtime experiences for residents; Reduce food waste in healthcare settings Roles Chef; Therapist; Server; Nurse Departments Foodservice; Dining Services; Clinical; Cafeteria Services Industries Education; Skilled Nursing; Senior Living; Healthcare; Food…
Read MoreTray Service Done Right
This video demonstrates a server interacting with residents in a senior living facility, highlighting the importance of resident-centered care and customer service skills. Objectives Understand resident needs and preferences; Develop effective communication skills; Provide excellent customer service Roles Sales Associate; Room Attendant; Server; Dining Hall Staff Departments Foodservice; Student Services; Customer Service; Housekeeping; Environmental Services…
Read MoreCart Service for In-Room Dining
This video demonstrates a server providing in-room dining service to residents, highlighting the importance of personalized and engaging interactions with customers. Objectives Improve customer satisfaction through personalized interactions; Develop effective food service management skills Roles Food Service Manager; Server; Culinary Staff Departments Foodservice; Dining Services; Clinical; Cafeteria Services Industries Education; Skilled Nursing; Senior Living; Healthcare;…
Read MoreBest Practice for Meal Service in the Dining Room, Part 1
This video discusses meal planning and service strategies to cater to diverse resident needs in healthcare settings, highlighting the importance of understanding individual preferences and adapting service approaches accordingly. Objectives Develop effective meal planning strategies for diverse residents; Improve resident satisfaction through tailored service approaches Roles Departments Foodservice; Nutrition; Clinical; Menu Planning; Housekeeping; Dining Services;…
Read MoreTray Service Don’ts, Part 1
The content highlights the importance of accessibility and safety in meal service, with a focus on the needs of residents with mobility or dexterity issues. Objectives Understand the importance of accessibility in meal service; Identify ways to improve safety in food handling Roles Inspector; Engineer; Server; Chef Departments Foodservice; Quality Control; Environmental Services Industries Senior…
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