Training Content
Standard Table Setups
This video discusses the importance of standardizing table settings and condiment provision in healthcare settings, with potential applications in food service, hospitality, and retail industries. Objectives Apply standardization principles to improve customer satisfaction and reduce waste.; Develop a consistent approach to condiment provision and table settings. Roles Chef; Sales Associate; Server; Manager; Dietitian; Event Coordinator;…
Read MoreAtmosphere & Menus
This video focuses on creating a welcoming atmosphere in a dining room, including lighting, sound, and menu presentation. Objectives Understand the importance of ambiance in a dining room; Learn how to create a welcoming atmosphere through lighting and sound Roles Dining Room Staff; Host/Hostess; Wait Staff Departments Foodservice; Food and Beverage Service; Environmental Services Industries…
Read MoreBeing Part of a Team, Part 1
This video focuses on developing team members’ skills in communication, conflict resolution, and diversity management. The content is relevant to various industries, including retail, education, and manufacturing. Objectives Develop effective communication skills; Manage conflicts in a team-based environment Roles Manager; Faculty; Team Member; Supervisor Departments Foodservice; Customer Service; Student Affairs; Operations; Environmental Services Industries Retail;…
Read MoreBeing Part of a Team, Part 2
This training content focuses on spill response, trip hazards, and team collaboration in a food service environment. It can be applied to various industries such as retail, education, and tourism. Objectives Identify potential trip hazards; Respond to spills promptly and effectively; Collaborate with colleagues to maintain a safe work environment Roles Food Service Manager; Dining…
Read MoreThe Pineapple Handshake
This video teaches customer service representatives, sales representatives, and student support staff how to establish a rapport with customers/students and create a welcoming atmosphere. Objectives Establish a rapport with customers/students; Create a welcoming atmosphere Roles Customer Service Representatives; Doctors; Sales Representatives; Student Support Staff; Nurses; Admissions Representatives Departments Student Services; Clinical; Customer Support; Sales and…
Read MoreBody Language and Active Listening
This training focuses on the importance of active listening and open body language in customer-facing roles, with a focus on healthcare settings. Objectives To understand the importance of active listening in customer-facing roles; To learn how to use open body language to create a welcoming environment Roles Teacher; Sales Associate; Receptionist; Server; Manager; Secretary; Nurse;…
Read MoreBeing in Service Part 2
This training focuses on providing excellent customer service, understanding guest needs, and creating a positive experience. The skills learned in this training can be applied to various industries, including hospitality, retail, and tourism. Objectives Provide excellent customer service; Understand guest needs; Create a positive experience Roles Sales Associate; Customer Service Representative; Server; Host/Hostess; Tour Guide;…
Read MoreEtiquette and Greeting Others
This video provides etiquette training for healthcare professionals, focusing on greeting others and basic etiquette principles. Objectives Understand the importance of etiquette in customer service; Learn how to greet others effectively Roles Sales Associate; Janitor; Receptionist; Server; Housekeeper; Dean of Students; Nurse; Admissions Counselor; Cashier; Activity Director; Caregiver; Doctor; Host/Hostess; Hotel Manager Departments Front Desk;…
Read MoreHow To Grill Chicken, Beef Patties and Pork Chops on a Charbroiler
This video demonstrates proper grilling techniques and food safety procedures for various types of meat. Objectives Demonstrate knowledge of food safety procedures; Apply grilling techniques to various types of meat Roles Teacher; Chef; Cook; Quality Assurance; Inspector; Instructor Departments Foodservice; Home Economics; Quality Control; Culinary Arts; Environmental Services Industries Food Service; Food Processing; Education; Healthcare…
Read MoreBeing in Service, Part 1
This training series focuses on customer service and communication skills, with a specific emphasis on the healthcare industry. However, the principles discussed can be applied to any industry where customer interaction is key. Objectives To understand the importance of putting oneself in the customer’s shoes; To develop effective communication skills for interacting with customers Roles…
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