Posts Tagged ‘front-of-house’

This video provides a step-by-step guide on how to take orders from patients in a healthcare setting. Objectives Take accurate patient orders; Maintain patient confidentiality and dignity Roles Sales Associate; Receptionist; Server Departments Front Desk; Foodservice; Customer Service; Server; Environmental Services Industries Food Service; Retail; Hospitality; Healthcare Tags bedside-ordering; patient-identifier; room-service Topics Patient Interaction; Order…

The video is focused on teaching customer service representatives how to handle phone orders and answer questions about menu items in a healthcare setting. The content can be adapted for use in other industries, such as retail, food service, and hospitality. Objectives Understand the importance of excellent customer service; Learn how to take phone orders…

This video discusses the importance of patient food service and ambassador/host roles in healthcare settings. The content could be adapted to other industries, such as senior living, skilled nursing, education, and food service management. Objectives Understand the role of patient food service in healthcare; Learn how to adapt ambassador/host roles to different industries Roles Cook;…

This training content focuses on the importance of providing excellent customer service and maintaining a positive brand image in various settings. Objectives Provide excellent customer service; Maintain a positive brand image; Treat others with respect and kindness Roles Customer Service Representative; Server; Student Advisor; Resort Staff; Hotel Concierge; Host/Hostess; Admissions Counselor; Brand Ambassador Departments Student…

This video covers essential topics in food service, including food safety, sanitation, and nutrition labeling. It is primarily applicable to healthcare industries but can be adapted for other industries with moderate modifications. Objectives Understand the importance of food safety and sanitation; Learn how to implement effective food safety protocols Roles Food Handler; Chef; Janitor; Housekeeper;…

This video is focused on customer service, food handling, and hospitality skills in a senior living, skilled nursing, or hospital setting. The content can be adapted for use in retail, hospitality, cruise lines, or resort industries. Objectives Understand the importance of customer service; Learn proper food handling techniques; Develop hospitality skills Roles Busser; Server Departments…

This video focuses on ensuring a smooth customer experience through attention to detail in food service, facilities maintenance, and overall ambiance. Objectives Ensure quality control measures are in place for food service and facilities maintenance.; Maintain high standards of customer satisfaction through effective communication and problem-solving. Roles Server; Manager; Lead Server Departments Foodservice; Catering; Cafeteria;…

This content provides valuable insights into how to create a positive first impression for guests and provide excellent customer service, which is essential in any industry. Objectives Understand the importance of active listening in customer service; Learn how to greet guests and create a positive first impression Roles Sales Associate; Host; Server Departments Foodservice; Front…