Posts Tagged ‘Real Server Training’

Some tips on busing tables and attitude towards the tip. Objectives Manage customer interactions effectively; Maintain a professional demeanor in high-pressure situations Roles Account Manager; Sales Associate; Bartender; Receptionist; Server; Concierge; Customer Support Agent; Cashier Departments Front Desk; Foodservice; Call Center; Sales Floor Industries Customer Service; Retail; Hospitality; Healthcare Tags hospitality; customer-service; retail Topics Time…

How to drop checks off at your table. Objectives Provide excellent customer service; Handle table checks efficiently Roles Host/Hostess; Sales Associate; Receptionist; Concierge; Server; Cashier Departments Front Desk; Foodservice; Server; Customer Service Industries Food Service; Retail; Hospitals; Hospitality Tags table-checks; customer-service; server-skills Topics Server Skills; Customer Service

I don’t always encourage upselling after entrees… but it depends. Objectives Manage customer expectations; Optimize sales strategies Roles Sales Associate; Server; Concierge Departments Foodservice; Hospitality; Server; Customer Service Industries Food Service; Retail; Hospitals; Tourism Tags service-optimization; sales-strategies; customer-expectations Topics Sales Strategies; Service Optimization; Customer Expectations

This is how to approach your guests after they’re finished with entrees. Objectives Provide attentive yet unobtrusive service; Limit interaction with customers Roles Admissions Staff; Counselor; Sales Associate; Server; Tour Guide; Hotel Staff Departments Foodservice; Student Services; Customer Service; Hospitality; Environmental Services Industries Retail; Hospitals; Tourism; Education Tags hospitality-training; customer-service; retail-sales Topics attentive service; unobtrusive…

This is an efficient, seamless way to check in with guests after serving entrees. Objectives Understand the importance of active listening in customer service; Learn how to provide excellent customer service using empathy Roles Sales Associate; Bartender; Server; Financial Aid Advisor; Admissions Counselor Departments Foodservice; Student Services; Customer Service; Food and Beverage Service; Environmental Services…

Refills and Second Rounds: This is how you get your tab higher. Objectives To learn how to upsell and promote drinks; To develop customer service skills; To master table management techniques Roles Bartender; Server Departments Foodservice; Food and Beverage Service; Sales and Customer Service; Environmental Services Industries Retail; Tourism; Hospitality; Healthcare Tags upselling-drinks; table-management; server-training;…

It’s more in consideration of my coworkers. Objectives Set up tables efficiently to ensure smooth service delivery.; Prioritize tasks and manage workflow effectively to meet customer demands. Roles Sales Associate; Receptionist; Server; Assembly Line Worker Departments Front Desk; Service Staff; Customer Service; Production Line Industries Foodservice; Retail; Manufacturing; Hospitality Tags customer-service; workflow-optimization; table-management Topics Efficient…

Helping guests make decisions. Objectives Understand how to effectively take orders from customers.; Learn how to handle customer service issues in a professional manner. Roles Host/Hostess; Sales Associate; Server; Financial Aid Counselor; Cashier; Admissions Representative Departments Foodservice; Student Services; Customer Service; Food and Beverage Service; Environmental Services Industries Retail; Education; Hospitality; Healthcare Tags hospitality; customer-service;…

Try to start thinking about your guests having a seamless dining experience. Objectives Understand the importance of prompt service in customer satisfaction; Learn how to prioritize tasks and manage time effectively Roles Front Desk; Line Cook; Chef; Sales Associate; Janitor; Concierge; Server; Housekeeper; Cashier; Host/Hostess Departments Foodservice; Environmental Services; Customer Service; Kitchen Staff; Hotel Staff…