Posts Tagged ‘Real Server Training’

Efficiently getting drink orders. Objectives Efficiently take orders from customers; Manage customer expectations Roles Sales Associate; Receptionist; Manager; Server Departments Front Desk; Foodservice; Customer Service; Management; Environmental Services Industries Retail; Food Service Management; Hospitality; Healthcare Tags time-management; customer-service; prioritization Topics Prioritization; Time Management; Customer Service

The greet is really more important than a lot of people recognize. This sets the tone for the rest of the evening with your guests. And while you may never see these people again, you will be interacting quite a bit over the next couple hours. So take the time to establish some rapport before…

It really doesn’t matter HOW you structure your book, but there has to be a consistent structure a system of sorts. Objectives Manage multiple tables and orders; Maintain accurate inventory levels; Provide excellent customer service Roles Sales Associate; Bartender; Server; Inventory Manager; Shipping Clerk; Cashier Departments Foodservice; Wait Staff; Warehouse Management; Customer Service Industries Food…

This is how you prevent getting weeded: by eliminating guesswork with a clear system. Objectives Develop a structured approach to task management; Minimize distractions and stay focused on work tasks Roles Receptionist; Server; Operator; Cashier; Quality Control Departments Front Desk; Foodservice; Sales Floor; Production Line; Environmental Services Industries Retail; Manufacturing; Hospitality; Healthcare Tags task-management; productivity;…

Easy way to look 10x better. Objectives Learn basic ironing techniques for uniform maintenance.; Apply ironing skills to different fabric types and garment styles. Roles Uniform maintenance; Janitorial staff; Housekeeping staff; Laundry staff Departments Foodservice; Housekeeping; Environmental Services Industries Retail; Education; Hospitality; Healthcare Tags uniform-maintenance; housekeeping; ironing-skills Topics Uniform maintenance; Ironing techniques

Appearance matters when you’re dealing with the public. Objectives Improve customer interactions through personal grooming; Understand the impact of attire on customer perception Roles front desk agent; counselor; student advisor; host/hostess; customer service representative; support agent; janitor; housekeeper; server; concierge; sales associate Departments Front Desk; Foodservice; Sales Floor; Student Services; Call Center; Environmental Services Industries…

Some basics on carrying wine glasses — not exactly perfect standards but a reasonable start. Objectives Carry multiple wine glasses with ease; Improve wine glass handling and presentation Roles Server; Waiter Departments Foodservice; Environmental Services Industries Hotels; Hospitals; Fine Dining; Cruise Ships Tags hospitality; fine-dining; wine-glass-handling Topics Wine Glass Handling; Fine Dining Etiquette

Appetizers are my best friend in a busy shift. It’s a simple order that takes virtually no time, and once I’ve taken that order, I can focus on whatever else while my table still feels taken care of. Objectives Develop effective communication skills; Resolve conflicts with customers or clients Roles Host/Hostess; Sales Associate; Receptionist; Concierge;…

This is how to efficiently collect decisions and prepare your table for seamless dining. Objectives Improve service delivery efficiency; Enhance customer satisfaction; Develop effective time management skills Roles Chef; Sales Associate; Receptionist; Concierge; Server; Waiter; Cashier Departments Front Desk; Foodservice; Environmental Services; Customer Service; Restaurant Management Industries Retail; Food and Beverage; Hospitality; Healthcare Tags hospitality;…

How to carry multiple water glasses without a tray. Objectives Carry multiple items with one hand; Balance and stabilize the load Roles Sales Associate; Server; Housekeeper; Waiter; Material Handler; Laundry Attendant; Cashier; Warehouse Worker Departments Foodservice; Customer Service; Housekeeping; Warehouse Operations; Environmental Services Industries Retail; Logistics; Hospitality; Healthcare Tags efficient-carrying; multi-item-handling Topics Efficient Carrying; Multi-Item…