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Being in Service, Part 1

Published by Pineapple Academy

This training series focuses on customer service and communication skills, with a specific emphasis on the healthcare industry. However, the principles discussed can be applied to any industry where customer interaction is key.

Objectives

To understand the importance of putting oneself in the customer’s shoes; To develop effective communication skills for interacting with customers

Roles

Adviser; Sales Associate; Receptionist; Manager; Dean; Registered Dietitian

Departments

Front Desk; Foodservice; Customer Service; Clinical; Student Affairs; Environmental Services

Industries

Retail; Education; Hospitality; Healthcare

Tags

customer-service; communication-skills; intergenerational-communication; healthcare-specific; service-industry

Topics

Communication Skills; Customer Service

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“In 2022, our turnover was 112%... investing in people became an even bigger priority. That’s when we first started working with Pineapple Academy... our turnover is now 63%.

Our Partners watch trainings during daily standups, participate in a mentorship program, and our frontline people feel responsible for new hire growth.”

Brigitte Burke
AVP, Food and Nutrition Services

"It was almost like a lightbulb went off when I was introduced to Pineapple Academy. I was like 'Oh my goodness, this has what's been missing in the industry.

How do we support the frontline better? There's actually a solution - it's here and it's called Pineapple!'"

Josh Miller
Principal Consultant and Content Creator

"Pineapple really connects well with this younger generation - it's live action, and they can do it at their own pace.

I think that's key with the associates we're seeing that are coming in - a little bit younger and a little less experience - giving them the trust that it's okay to make a mistake and build that learning, teaching culture."

Todd Hollander
Director of Dining & Event Services

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